Duty Manager Gloucester, England
Job description
We’re looking for a confident and enthusiastic leader with a background in sport, leisure or activities to support our team in the daily operation of our Ninja Park. As a Duty Manager you will provide strong leadership to our staffing team in a hands-on role with the key focus being to ensure the highest level of customer service, experience and safety.
The successful candidate will join our team as part of a three-week rolling rota containing a regular pattern of early and late shifts averaging 32 hours per week (two weekends on, one weekend off) with opportunity to increase hours during busy periods if desired. Early shifts begin no earlier than 8am, late shifts end no later than 9.30pm.
Proposed shift pattern:
Week 1: Tue, Wed, Thu, Sat, Sun
Week 2: Mon, Fri, Sat, Sun
Week 3: Mon, Wed, Thu, Fri
Duties and Responsibilities:
- We have a great staffing team who will be running the reception, café, kitchen, parties and Ninja Park departments, your role will be to support and co-ordinate those staff members
- Communicate the department schedule at regular intervals so team members know where they need to be and when and ensuring all tasks (such as cleaning, set-up, briefing and restocking) are being completed regularly and to a high standard
- Provide feedback both positive and constructive to our team members, especially new starters so they feel encouraged and supported on shift. Promote best practice with our 'customer comes first' approach and lead others by example to create great experiences for our guests.
- Ensure that all guests feel welcome and are given friendly and courteous service by all team members.
- Maintain thorough knowledge on products, services and procedures (training provided) to assist customer queries and support our Team Members ongoing training and development
- Be pro-active in foreseeing potential issues to ensure customer satisfaction
- Receive training on all departments so you can support where needed during busy periods, covering lunch breaks or working on a department during quiet times.
- Complete opening and closing checks/tasks as a key holder
- Perform basic safety checks and maintenance on our equipment (full training provided)
- Attend scheduled staff meetings and training to maintain knowledge of procedures and support your team with any updates.
- Be part of our team of First Aiders (Level 3 First Aid training can be provided)
- Perform end of day cashing up
- Have an active interest in our obstacle offering to engage with our customers and encourage your team to develop their Ninja skills. A basic level of fitness is required to perform this role safely.
- Perform any other duties assigned, requested or deemed necessary by senior management
Essential Criteria:
- Minimum 2 years’ supervisory experience in a similar role or environment such as a leisure centre, gym, trampoline/inflatable, outdoors and adventure, sports coach or sport graduate.
- Strong leadership, management and organisational skills with emphasis on promoting best practice and following policy/procedure
- Ability to use your own initiative, multi-task and problem solve
- Customer-focused ethos
- Be able to communicate confidently with a wide range of people from toddlers to adults, SEN, parents, teachers and corporate customers.
- Outgoing with enthusiasm for fun and physical activity
- Literacy, Numeracy and IT Skills
Desirable Criteria:
- Possess a valid Level 2 food hygiene certificate
- Current Level 3 First Aid Training
- Fire Warden Training
- Full UK Driving licence and access to a vehicle
To apply, please submit a CV with a Cover Letter.
Applications without both cover letter and CV will unfortunately not be considered. Applications or queries may be sent directly to the company email address, which can be located on our website. We look forward to hearing from you.
Job Types: Full-time, Permanent
Salary: From £11.60 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
Application question(s):
- In no more than two paragraphs, please tell us how your skills and experience would benefit this role at Ninja Warrior UK Gloucester?
Work Location: One location
