Duty Manager London, England
Job description
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.
The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic’s - London’s only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.
Furthermore, the first floor has undergone a renovation which was completed April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”
This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.
BENEFITS
- Free meals on duty
- Travel and food discounts: - Discounted hotel nights plus 50% off F&B (subject to individual outlets)
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniforms
- Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development: programmes designed to support your career
WHAT’S THE JOB?
- The role requires you to be the acting Duty Manager whilst on shift and will require you cover the night managers on occasions.
- Manage the Reception operations including check in/out procedures in a way that ensures we exceed every guest’s expectations.
- Enhance levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. Ensure all feedback at reception is resolved whilst ensuring all guests leave the reception desk satisfied.
- Manage, train and develop the Reception team
- Proactively drive sales revenues and promote hotel services through the front desk team.
- Ensure the appearance, standards and performance of the Front Office Team is at exceptional levels at all times with an emphasis on continuous training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to exceed standards.
- Ensure all equipment at the front desk is maintained and in proper order for the team to deliver excellent customer service.
- Conduct regular training with the team
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
WHAT ARE WE LOOKING FOR?
- An inspirational leader that has duty management experience and is looking into taking first steps towards managing a team.
- Inspirational attitude and fantastic communication skills
- Committed to and takes personal responsibility in delivering exceptional level of customer service
- Very ambitious and willing to strive towards being the best
- Perfect grooming standards
- Ability to work independently whilst leading a team to achieve never before seen result
- An expert in the usage of OnQ PMS
Please apply if you have:
- You have leadership abilities, with experience in a leadership role
- You are always looking to make the guests stay special
- You have a passion for hospitality
- You have a willingness to learn
- You like working with a team
- You have an interest in luxury service
ELIGIBILITY
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
