Duty Control Manager Snodland, England
South East Water
Full Time
Snodland, England
50740 GBP ANNUAL Today
Job description
Do you stay alert to changing suitations?
Do you enjoy solving problems?
If so, this could be the opportunity for you…
We want to be the water company people want to be supplied by and want to work for.
Joining as a Duty Control Room Manager, you’ll provide real-time monitoring, supervision and control of our water supply network.
You'll either have previous experience in a water network control room or an established background from within the water industry. We may also consider control room experience gained from an industrial process or infrastructure environment, or someone with a mechnical engineering background with an excellent understanding of the various assets, plant and systems utilised within the water industry (pumps, motors etc.).
Our control room monitors the performance of remote assets to ensure key targets are being met. This means using data returned to the control room from a range of systems, sensors and plant to maintain a clear picture of what is happening at any given moment. You stay alert to changing situations and challenging circumstances. You'll make use of telemetric, plant and sensor data to work closely with the our field based operational teams and call centre colleagues to ensure network performance is optimised and operating within expected parameters. An Engineering background or water industry experience will help you to better understand the different assets that make up our network (pumps, motors, valves etc) and the data produced.
You’ll be part of a team of 6 Duty Managers giving 24/7 supervision to its smooth running. It means that you’ll be able to work 12 hour shifts and join a standby rota. The shift pattern is based on a 40 hour working week and tends to follow a 3-on 3-off or 4-on 4-off approach with alternating day shifts 06:45-19:00 and night shifts 18:45-07:00. You’ll have view of your rota well in advance to help you plan ahead.
The package is made up of a base salary up to £42,200 per annum depending on experience + 20% shift allowance on top. There is also a payment made for being on standby. And, you’ll receive a lieu day when you have to work a bank holiday which will be deducted from your owed hours.
The control room is the hub of our operational infrastructure. It's vital to delivering an uninterrupted water supply to the communities we’re here to serve. Your ability to use your initiative, to motivate others and your dedication to excellent customer service will be crucial to the smooth running of our network.
What do you get from working at South East Water?
You’ll grow a career with a meaningful purpose. Be you, belong and be valued.
- Come to work to feel safe, valued and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.
- Be invested in helping us to create a sustainable water supply for now, and in the future.
What will you mainly be responsible for delivering?
- One of six shift managers to ensure South East Water provide a 24 hour, 7 days a week, 365 days a year service to our internal and external customers and stakeholders.
- Outside of normal working hours this role will be the key interface with Retail organisations on water supply events, incidents and emergencies.
- To ensure our response to external customer issues is pro-actively controlled and communicated through our corporate phone channels and web site and our response to internal operational issues is pro-actively controlled and communicated.
- To ensure our production sites are operated efficiently to agree plans set by our Asset teams ensuring abstraction licences are not breached and storage levels are maintained to optimise operational efficiency.
- A focus on proactive monitoring of corporate systems to identify issues and trends before failures occur.
- Proactive monitoring of supply interruptions ensuring they are appropriately escalated and contingency plans are considered and implemented.
- Proactive management of operational events until an incident is declared and then playing a key role in the implementation of emergency and recovery arrangements under the direction of the incident team.
- To work on the continuous improvement of the core operational reporting system PRISM ensuring key information is available and reporting is accurate and comprehensive for the effective management of production sites.
- To support the development and training of control room staff and co-ordinating closely with production process and maintenance managers to ensure improved understanding and monitoring of key operational sites. Developing comprehensive operating procedures for use of control room and operational staff.
A requirement to be first aid trained, which would then ensure adequate first aid provision at all times.
What do you bring to the role?
- Experience in managing operations functions at a similar level.
- Experience in resolving complex customer issues.
- Experience in managing teams of people.
- Knowledge & experience of legislation – H&S, Highways, Water Quality.
- Security Clearance at CTC level.
- A degree level qualified candidate in an engineering / relevant field
- Consideration will be given to personnel who have a proven track record with 5+ years in an operational management position.
What can you expect from us?
- Excellent Stakeholder pension scheme, up to 10% employer contribution
- 5 weeks holiday rising to 6 week with length of service.
- Cycle to work scheme
- Health cash plan
- Life assurance
- Wellbeing related benefits
Everyone needs water, South East Water welcomes everyone
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
What to expect from your recruitment
- You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water
www.southeastwater.co.uk
Snodland, United Kingdom
David Hinton
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Energy & Utilities
2003
