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Job description

Job Title: TR Beauty/Skincare Consultant Drunk Elephant

Represents Drunk Elephant, the brand values, products

• Drives retail sales to achieve defined targets and sales mix
• Ensures each customer receives Beauty/skincare Services, suggesting the right products for them and recruits new customers to the brands
• Adhere to the Grooming Guidelines always and ensure the counter and merchandising is always to Drunk Elephants standards and guidlines

Main Accountabilities Main Objectives Key Interfaces
Internal
Sales

• Achieve or exceed agreed retail sales target
• Support and develop sales of products in all existing collections as well as launches as per defined retail plan of Drunk Elephant
• Recruit new consumers by actively approaching browsing passengers and introduce them to Drunk Elephant - Ensure to give best service to all
• Always propose the complete Beauty Services and try to increase IPT before closing the sale
• Use Samples / GWPS when available to drive sales - Offers the correct products for each customer and their concerns

Service External

- Responsible for Drunk elephant

• Ensure Drunk Elephant standards are always adhered to
• Actively seek opportunity to offer sit down services during and outside of promotional periods
• Ask and listen to customer's concerns and needs and deliver the requested information on the brand and the products
• Maintain a good relationship with all colleagues and shop managers by supporting them in all aspects concerning Drunk Elephant

Product and Brand knowledge

• Proactively get brand and product knowledge by visiting the Drunk Elephant homepage regularly and studying the training material provided
• Participate and keep up to date on the ShareApp Knowledge, Skills and Experience
• Participate actively in and attend all offered trainings and practice sales techniques
• Be able to communicate key features and benefits of all products

Point of Sale

- Business driver, inspiring people, strong team spirit

• Ensure the product display strictly follows the provided planogram and all other brand VM guidelines
• Report out of stock or continuous low stock as well as overstock to the Retail Manager and attend stock surgeries in store - Strong retail and sales experience
• Always maintain a clean and immaculate counter
• Ensure all testers are clean and functional
• Liaise with the back of house team in DUFRY about MDQ levels and change accordingly - Passion for selling and customers
• Display sales support material (spatulas, brochures etc) as well as AOI material (hand sanitizer, cotton pads, tissues) in a clean way according to guidelines - Willing to follow guidelines and maintain them

Animations and Product Launches

• Actively introduce the promoted products to all passing passengers as per guidelines
• Support additional staff with commitment and product knowledge

Reporting

• Reports numbers and activities as agreed with Retail Manager
• Use daily and week sales sheets to track personal sales and ensure it is completed at the end of each week
• Send all required monthly paperwork to the office when needed and on time.

Shift consisting of early starts from 6am and latest finishing time of 9pm.

MUST to be able to undergo a 5 year background check.

Job Type: Full-time

Salary: £11.00-£11.50 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Experience:

• beauty sales: 1 year (preferred)
• retail: 1 year (preferred)

Work Location: One location

Job Type: Full-time

Salary: £11.00-£11.50 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• HOUNSLOW: reliably commute or plan to relocate before starting work (required)

Experience:

• beauty sales: 1 year (preferred)
• Retail management: 1 year (preferred)

Work Location: One location