Driver Representatives London, England
Job description
As THE OUT grows, so does our fleet and our delivery teams across London. We are looking for people who not only want to deliver our beautiful cars but who will also represent the brand in person with our customers.
At THE OUT, we deliver all of our rental cars to customers in London and occasionally across the UK. But we don’t just leave the keys and disappear. Our drivers are also there to help customers understand how to use the cars. From pairing their phones with the onboard Bluetooth to understanding the best way to charge them. We’ll get you ready for a road trip before walking away.
A mix of driving + customer service + brand representative.
The Driver Rep is a super important role. In fact, it’s the only time our customers ever meet people from THE OUT. It is the part of the service customers rate the most.
To be upfront, most of our jobs are on the weekend so that's the time that drivers should be available to make the most deliveries/collections (and therefore the most money). We operate weekdays between 9am-6pm and weekends between 7am-9pm, but occasionally there’ll be the odd job outside of these hours. A lot of our driving is done between Friday 8am and Monday 6pm. Ideally you’ll live within easy reach of public transport links to the centre of London.
The key responsibilities are:
- Delivery and collection of luxury cars across London and surrounding areas
- Checking cars are in immaculate condition pre- and post-rental
- Provide excellent customer service with outstanding professionalism
- Maintain record logs to ensure a smooth running of operations
We are looking for a candidate who:
- Loves to engage with customers and delivers outstanding levels of service
- Takes ownership of customer needs and complaints
- Is passionate and knowledgeable about the cars
- Is able to drive safely in dense urban areas and has experience driving large vehicles
- Has good communication and time management skills
- Maintains a professional appearance
- Is flexible to work on weekends
Skills & Qualifications:
- Ownership of a full clean GB or EU driving licence held for a minimum of 24 months
- Previous customer service experience in a premium environment is strongly desirable
- Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)
Why work at THE OUT
Pay wise, for each and every delivery or collection we offer from £25 which is paid weekly. Once a month we reward our best performing Driver Rep with an Amazon voucher.
Did we mention the cars? Each delivery or collection will be in a brand new Jaguar, Land Rover or Range Rover. From the iconic Land Rover Defender or Range Rover Sport through to the convertible Jaguar F-TYPE and the all-electric Jaguar I-PACE.
Flexible working allows for our Driver Reps to make THE OUT work around other commitments, whether that be family, work or fun.
Every successful candidate will go through THE OUT training programme. Learning from our highly experienced team and will receive an all-black THE OUT uniform including T-Shirt and jacket.
Please apply if this sounds like you.
As this role involves more than ‘just’ driving nice cars, we are looking for people with positive, customer-friendly attitudes. Individuals who go above and beyond what they’re asked. We are especially looking for people from luxury hospitality and customer service roles.
Job Types: Part-time, Freelance
Salary: £12.00-£25.00 per hour
Supplemental pay types:
- Performance bonus
Experience:
- driving: 2 years (preferred)
Work Location: In person
