Job description
Providing Effortless Luxury at the Caley
The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:
Known locally as the "Caley", Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.
Click on the links to get a glance inside the doors of our hotel:,,
WELCOME TO A WORLD OF OPPORTUNITIES
Why do we enjoy working here? This is more than just a workplace.
- Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here they support you and encourage your individuality.
- Here you will meet incredibly inspiring people you can call friends, for life.
- Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.
At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour!
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.
A WORLD OF REWARDS
- Hourly Rate of PS11 per hour(plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
- As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
- Smart uniform provided and laundered
- Free and healthy meals when on duty catering to a variety of dietary requirements
- Short Term accommodation to support your relocation from other areas of the UKor further (subject to availability)
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation
- 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program - offered at a rate of PS500 per a successful referral
- High street discounts: with Perks at Work -offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
- Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
- Discounted dental, health cover and life insurance
- Modern and inclusive Team Member's areas
- Recognition non-stop all year long!
- Birthday - join us for a team birthday dinner at the hotel
- Want to find out more- follow us on the
We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Waldorf Astoria is effortless Luxury - rooted in elegant service, delivering unforgettable experiences.
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!
- Following departmental checklists to ensure the comfort, safety and security of our guests and their information are correctly processed and handled, as well as ensuring that any in-depth insight into our guests preferences are actioned to deliver outstanding service experiences.
- Execute driving safely and within the law.
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner, regardless of the time of day or night. Make it memorable
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport.
- Ensure the hotel car is kept clean, tidy and safe at all times.
- Ensure that regular internal and external checks are carried out and documented on all hotel vehicles in line with health & safety regulations
- Ensure a high level of product knowledge of the hotel services. Be aware of the happenings in the hotel and any VIPs in the hotel.
- Be aware of all important landmarks, restaurants, bars and clubs in Edinburgh and surroundings.
We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.
We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email if you have any questions in regards to the job opportunity.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
With a fresh, modern expression of its rich, authentic, legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of the True Waldorf Service in Landmark destinations around the world.
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