Door Person London, England
Job description
Door Person – The Trafalgar St. James
£11.05 per hour + tips
Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city and Rockwell.
Key Responsibilities
We are seeking an exceptional individual, who takes pride in representing the hotel whilst being the first point of contact. At The Trafalgar St. James, the Door Person creates a warm and welcoming atmosphere for all visitors to the Hotel and provide an efficient and friendly assistance with luggage, taxis and more.
You will also - but not be limited to:
- Deal with all enquiries/queries regarding the Hotel and surrounding area in a courteous and helpful manner
- Assist with the delivery and collection of luggage ensuring its accurate and speedy delivery to and from guest rooms.
- Be proactive and aware of travel issues or local events which may impact guests.
- Ensure the Hotel entrance, luggage room and lobby areas are tidy, clean and well maintained at all times, reporting any hazard/maintenance issues
- Being vigilant and report any security issues to Head Concierge or Concierge on shift
- Listen and notice all guest feedback and deal without delay
- Respond promptly to all requests
This role will require strong communication, alongside organisation and determination skills.
The Person
The ideal candidate will be a whiz at multitasking, whilst being an organised, competent and resourceful charming individual with a passion for our hotel guests, alongside a great knowledge of London. The Door Person will consistently be immaculately groomed and well-presented, ensuring alongside the Front Office team that the guests' check-ins and check-outs run smoothly; effectively delivering unforgettable experiences.
A team player is a necessity when joining this small but very busy team. The team is hardworking and has the drive and determination to ensure consistency to successfully obtain the best results that will reflect in the service provided to the guests visiting the Hotel.
Flexibility is required as shifts might vary as per business requirements.
Fantastic Company Benefits:
- Health Wellbeing Cash Plan
- Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night.
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals and dry cleaning on duty
- Opportunities for Internal career progression
- Departmental incentive programmes
- Professional training and development opportunities
- Birthday day off
- Discount in our FB Outlets
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.
The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair and the West End. This luxury hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof. The Trafalgar St. James is a true sanctuary to work, rest and play.
Trafalgar Square is the axis on which London tilts, and The Trafalgar St. James hotel stands at its epicentre. A luxury lifestyle, boutique hotel boasting 3 signature suites, 12 boutique studio junior suites and 116 rooms. Iconic wall art features the best of London’s idols. Details such as in-room books and teas from the Tregothnan estate share a distinctly British flavour. All rooms are decorated in a contemporary urban London style, and are the perfect central point for exploring the capital.
Each room enjoys complimentary Wi-Fi, soft drinks, water and snacks, a vanity make up mirror laptop safe, Tregothnan tea, ceramic kettle and Nespresso coffee machine. Bathrooms include amenities from Molton Brown, for that quintessentially British touch. At the heart of the city, The Trafalgar St. James is mere moments away from Mayfair, London’s famed West End and the iconic City of London.
Rockwell is a plant-filled hideaway to sip on botanical cocktails and scape reality with fantasy. Open all day, guests and Londoners alike are invited to join. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view. Complete with alfresco and canopy-covered seating, the sky-high space lends itself as a year-round experience. Biblio, the in-house living room, accommodates up to 80 guests for a reception or 22 guests for a private dinner or boardroom-style meeting.
