Door and Luggage Attendant Glasgow, Scotland
Job description
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?
· A day off for your birthday
· Generous family friendly policies and allowances
· Teammate discount at Virgin Hotels and 20 other Virgin brands!
· Training and development including apprenticeships
· Teammate meals provided
· 4 x your salary life assurance policy
· Employee Assistance Program and Company sick pay
Your mission:
Should you decide to accept it…
We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. The Door and Luggage Attendant will greet each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
The Nitty-Gritty:
What exactly you will be doing…
· Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
· The Door and Luggage Attendant is responsible for attending to immediate needs of each guest upon arrival and follow through throughout their stay.
· Use excellent communication skills with guests, staff including verbal, written and body language.
· Assist guest with transporting their baggage in accordance with their check-in/out preference (traditional, kiosk, iPad) while maintaining a positive attitude.
· Ensure that you respond and are present to assist the guest for departure within the timeframe listed by management.
· Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
· Provide accurate directions to guests on inquires of transportation.
· Maintain knowledge of local attractions and activities to recommend for guest inquires.
· Deliver items to guestrooms as requested.
· Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
· Take, record and relay messages accurately, completely and legibly.
· Adhere to security procedures to ensure our guest’s safety.
· Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
Background must-have:
· The Door and Luggage Attendant must be IT savvy
· Ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone.
· Current right to work in the UK
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Life insurance
- Sick pay
Schedule:
- Weekend availability
Work Location: One location
