Document Services Operative London, England
Job description
Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
This role requires you to provide a high-quality service, formed by a Service Level Agreement (SLA) we have with our customer. You will be working and meeting deadlines in line with their print and document specifications. Using your experience, you'll ensure you produce work of a high quality and is accurate. Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity. Using your excellent communication skills, you will inform the Document Services Team Leader (DSTL) if overall workload and completion of key work is unachievable. Canon is seeking those that can use their own initiative if your Team Leader (DSTL)is not available.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 19.5 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
You will be required to implement and monitor policies and procedures, escalating any recurring non-conformance to the DSTL. Working to customer deadlines you will ensure delivery duties are undertaken as and when required. You'll demonstrate pride and professionalism in all facets of customer service, and be accountable for your work produced on site. With regards to record keeping, you will ensure all required records are completed and maintained, and provided upon request to customers and/or the management team, including job volume information.
Supporting the DSTL, you'll support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible. Using your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs as well as promote the services being offered. Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by DSTL or senior management.
Your career is important at Canon and we ask that you own your development with the support and guidance of your Manager.
You'll need previous experience in a reprographics and mailroom Document Services related role and in particular you will need to have the experience of operating high-volume mono and colour sheet-fed Reprographic presses and to be proficient with the operation of typical reprographic department finishing equipment (e.g. guillotine, folders, creaser, comb and wire binding machines etc.).
Canon is also interested if you are familiar with workflow/web-2-print software such as Prisma Prepare, Digital Storefront etc. Naturally, you will possess a high level of attention to detail as you have experience in working in the print production environment. Possessing excellent communication skills and with a strong work ethic you'll provide excellent customer service and in particular will be used to working in an environment where you need to work towards Key Performance Indicators (KPIs) as part of a Service Level Agreement.
You will need
As the Document Services Operative, you will possess these skills and expertise:
Communicate effectively, this role encourages you to develop your skills and have a good understand of providing excellent customer service. You will have a strong work ethic, attention to detail, be passionate about driving results and will be an excellent team player.
Further Information
Salary – 16,500.12
Location – London
Closing date - Please apply as soon as possible
