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As a KYC Documentation Specialist, you will be responsible for preparing and managing procedures, job aids (knowledge articles and how-to-guides), and other related documents across the FinCrime Operations. You will be responsible for understanding the FinCrime customer journeys/processes defined by our Process Engineering team and working with internal business partners to develop the mentioned documents. You will also will be responsible for working with Business Owners, SMEs across functions and Line of businesses including GFCC and AML/KYC Analysts while preparing or updating the documents. You will also be publishing and maintaining documents in various content repositories following established guidelines.

Job Responsibilities:

• Develop and manage documents-Procedures, How-to-Guides, Knowledge Articles-from initiation through delivery:
  • Analyze the request and prepare the requested documents
  • Prepare documents by referring to multiple resources, including but not limited to, firmwide/global policies, process flows, and interactions with SMEs
  • Partner with SMEs to ensure documents accurately reflect corporate policy and current processes established within FinCrime
  • Partner with operation managers, senior managers, Controls & AML / KYC managers for feedbacks and approvals

• Work with the Change Management and Process Engineering team to update the existing documents
• Work effectively on multiple projects in a fast moving, deadline-driven and agile development environment
• Review and update existing documents to ensure they comply with the firmwide guidelines
• Serve as a subject matter expert in content development
• Perform annual recertification of procedures and ensure they comply with the set guidelines

Required qualifications, capabilities, and skills:

• Prior experience in preparing documents for FinCrime product - preferably in Banking domain
• FinCrime domain knowledge
• Excellent communication skills and the ability to interact professionally with a diverse group, including business owners, managers, and SMEs
• Demonstrate organizational skills and ability to handle working within strict timelines
• High level of professionalism in leading groups and process improvement initiatives
• Strong project management skills demonstrated by timely task completion and quality of deliverable

Preferred qualifications capabilities and skills:

• Flexible, upbeat and energetic attitude - self-starter with the ability to quickly build strong partnerships, effectively communicate needs and challenges
• Demonstrates ability to solve problems and think creatively
• Proficient in MS Office (Excel, Word, Power Point, Outlook etc.)

#ICBCareers

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.