Job description

We are looking for a part time receptionist to work at the surgery for two full days per week, Tuesday and Friday and half day, Thursday afternoon.

You will need to be well organised, reliable and enthusiastic to join our busy team in the Roath area of Cardiff.

Previous experience in a GP practice desirable but not essential as full training will be given.

We have a very hard working, dedicated team at the surgery offering a very supportive environment in which to work, with an emphasis on a positive work-life balance.

Please feel free to contact the surgery for an informal conversation if you require any further information about the role.

Job Summary:

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice electronic appointments system
• Processing personal and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Re-stock consulting rooms with forms as required
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Please feel free to contact the surgery for an informal conversation if you require any further information about the role.

Applications to be presented via a CV and covering letter.

Alun Bevan

Practice Manager

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: From £10.42 per hour

Schedule:

• 10 hour shift
• No weekends

Experience:

• administration/office: 1 year (preferred)

Work Location: In person

Application deadline: 28/04/2023
Reference ID: Suitable references will be sought for the successful candidate and a DBS will be required before commencing working at the surgery.