Job description
- Leadership role covering a designated district
- To lead motivate and inspire the store teams by developing their store managers
- To drive sales across the team by commercial and tactical store visits
- To embed and embrace new technology that continues to make our teams more efficient and customer-facing whilst maintaining control of compliance and standards
- To be the leader of change across the team
- To deliver the district KPI’s ensuring all operational budgets are delivered
- To grow the team through robust succession plans and measured learning and development
- To continually look for new opportunities by understanding the local area and having professional and effective communication with the trading team
- Maximise sales and profitability in Stores through high morale, commitment and work of Store Management and Colleagues, builds strong relationships with direct reports
- Maximise Customer loyalty and return visits in Stores through Customer conversion, acknowledgement, awareness and high service standards
- Ensure store standards are consistently delivered and meets and exceeds its customer’s expectations in respect of quality of the shopping experience and service provided
- Ensure strong Commercial/Promotional merchandising impact throughout the Store to engage Customers and optimise incremental sales
- Ensure appropriate information is regularly communicated to the Centre so as to maintain customer expectation and represent customer/store views/feedback.
- Responsible for appointing Store Management Teams with the support of HR
- Encourage, motivate and coach Store Management Teams to deliver agreed objectives & KPI’s.
- Regularly visit stores, completing business reviews and sales driving visits
- Ensure Stores and Colleagues comply with and operate according to our Company Policies and Procedures at all times
- Support wider business initiatives by occasionally taking on and or leading Operational Projects in addition to existing responsibilities
- Responsible for short and long term succession planning within the district
Skills and Characteristics:
- Resilience
- Stamina
- Persuasive
- Able to work under pressure and to tight deadlines
- Motivational
- Adaptable
- Able to relate well to all colleagues, including Directors
- Strong ability to prioritise and plan
- Strong business acumen
- Ability to interpret data
- Strong analytical skills
- Strong interpersonal relation skills
- Leadership
- Field role and daily travel and occasionally may be required to stay away
- Weekend and Bank Holiday working
- ER/HR experience
- Willing to go that extra mile to get the job done