Dispenser and Customer Experience Lead Livingston, Scotland
Job description
Exciting opportunity with growing E-Commerce healthcare provider. Cloud Pharmacy is a private digital healthcare provider in the tele-medicine sector. We aim to provide healthcare safely over the internet and to ensure that we maintain a gold standard in care.
Cloud Pharmacy supports it’s consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey. We’re looking for a talented candidate who is organised, strong communicator and experienced with Microsoft excel and word.
In return we are offering you a competitive salary of £10.42 per hour working in modern offices close to the heart of Livingston city centre. Full training, bonus scheme and employee pension scheme.
Key Responsibilities:
· Issuing stock items and prepared prescriptions
· Collection of prescription charges/checking patient exemption statements
· Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
· Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions
· Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
· Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order.
· Maintaining full and accurate records of all dispensing transactions.
· Undertaking other reasonable duties within the framework of the post as directed by the senior dispenser.
· Dispensing and checking repeat prescriptions.
· Taking orders for repeats and dealing with queries from district nurses and support staff.
· Using the computer to keep records up to date
Other key experience we’re looking for includes:
- Strong interpersonal and communication skills
- Demonstrate excellent customer care skills
- Willing to go above and beyond to deliver an excellent customer experience
- Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
- Can adapt quickly to changes in products, process and technology
- Proven track record of excellent attendance and time-keeping
Working Hours:
35 hours/week (09:00 – 17:00 with 1-hour lunch)
Job Type: Full-time
Salary: £10.42 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Experience:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Reference ID: CP-77861-1
