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Job description

We have a vacancy for a Dispensary Manager to join and lead our busy dispensary team to support, develop and enhance our service to our patients. The successful candidate will require previous dispensary experience and be qualified to NVQ Level 3 or equivalent. You will also need to have proven strong leadership and communication skills and be able to demonstrate your ability as a proactive manager.

KEY DUTIES AND RESPONSIBILITIES

Duties may vary depending on workload and staffing levels and may include the following:

• Managing all dispensary staff members including staff cover when required, liaising with Pharmacists for staff rotas and holidays
• Assisting the Superintendent pharmacist with the recruitment of dispensary staff
• Assuming responsibility for training of both new and existing staff, organising participation in external courses and encouraging further qualifications
• Working alongside the Superintendent Pharamacist to conduct appraisals and discipline dispensary staff when required
• Attending and contributing to regular branch meetings
• Maintaining stock at a reasonable working level and ensuring stock rotation
• Keeping up to date with drug tariff changes and acting on them when necessary, adjusting dispensary stock according to prescribing habits and market changes to avoid loss of income, liaising with local GPs and Dispensary Accounts Manager
• Sorting prescriptions, checking endorsements, submitting prescriptions monthly for reimbursement, completing FP34D and vaccine appendix. Correcting returned prescriptions. Uploading all data onto MYS.
• Taking responsibility for invoices, payment and statements, and following up outstanding credits and credit notes from returns
• Assisting with the annual stock take
• Be willing to provide NHS Health checks after sufficient training.
• Train to administer vaccinations
• Overseeing accuracy and efficiency of dispensing staff
• Taking prescription requests and issuing repeat prescriptions to patients according to agreed time-scales and directions of authorising GP or prescribing nurse
• Collecting prescription charges and ensuring that all relevant paperwork, including the declaration on the reverse of the FP10, is completed and signed by the patient
• Cashing up prescription charges, till and credit card machine.
• Handling returned medication from patients and dealing with uncollected prescriptions
• Adhering to practice policies for controlled drugs
• Disposing of all returned and expired drugs and controlled drugs according to protocols
• Taking informed and appropriate action should any drug alert bulletins be received
• Communicating effectively using email, telephone and face-to-face regarding all enquiries from patients, pharmacies, hospitals, hospices and suppliers
• Liaising with members of clinical staff regarding the medication of individual patients

WORKING ENVIRONMENT

Health and safety considerations must be adhered to as follows:

• Maintaining a thorough understanding of health and safety protocol for oneself and others
• Maintaining safe and hygienic work surfaces within the dispensing with regular cleaning and ensuring all equipment is in a good state of repair
• Running a safe working environment free from hazards, maintaining familiarity with COSHH regulations
• Using security systems within the Practice as instructed
• Identifying potential risks within the Practice environment and undertaking to minimise such risks
• Maintaining up-to-date knowledge and training of health and safety guidelines
• Understanding and utilising appropriate infection control procedures, maintaining hygiene in work areas and keeping the premises free from hazards
• Immediate reporting of potential risks as identified

CONFIDENTIALITY, EQUALITY AND DIVERSITY

• In the undertaking of the duties outlined above the post-holder may have access to sensitive information relating to patients, carers and Practice staff. This must be kept strictly confidential at all times.
• Patients seeking information from the pharmcy do so in confidence and as such have the right to expect that staff will respect their privacy and act appropriately
• Practice policies and procedures relating the protection of personal and sensitive data must be adhered to at all times and only divulged to authorised persons.
• The post-holder will support the equality, diversity and rights of patients in a manner that is consistent with Practice policies and legislation

· The privacy, dignity and beliefs of patients, carers and colleagues must be respected

• The post-holder should behave in a manner which is welcoming, non-judgmental and respectful of the circumstances and rights all of all visitors to the Practice

PERSONAL PROFESSIONAL DEVELOPMENT AND TRAINING

The Dispensary Manager will participate in any training programme deemed appropriate by the Superintendent pharmacist, which may include:

• An annual individual performance review, to include the contribution of a record of own personal and professional development and discussing targets for the future
• Taking responsibility for own development, learning and performance and demonstrating skills to other members of staff when required
• Attending any external training course deemed appropriate to the role

QUALITY

The Dispensary Manager will strive to:

• Effectively prioritise own time and workload
• Alert colleagues to issues of quality and risk
• Assess own performance and take accountability for own actions
• Contribute to the effectiveness of the team by making suggestions for areas of improvement
• Work constructively with individuals in other healthcare organisations to meet patients needs

· Communicate effectively with other team members and work together towards a solution

· Communicate effectively with patients and carers

· Recognise people’s needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF THE SERVICE

The Dispensary Manager will be expected to:

• Maintain and apply Practice policies and seek to uphold standards
• Discuss Practice policies with other members of the team and seek to implement new services and quality standards where appropriate
• Participate in audit when required
• Will be expected to cover additional shifts during busy periods and /or cover Annual Leave and Sickness

This Job Description is not exhaustive and may be adjusted periodically after review and consultation.

Job Type: Full-time

Schedule:

• Monday to Saturday

Work Location: One location

Job Type: Full-time

Salary: £24,387.89-£43,326.55 per year

Benefits:

• Company events
• Company pension
• Employee discount

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Leatherhead: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: One location