WCA Services is seeking a Dispatcher - Level I to join their team! This is a full-time position and will be scheduled for 12-hour shifts. Some weekends will be required as well. The Dispatcher - Level I operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Other tasks include:

• Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions.
• Obtains appropriate information to facilitate insurance or payment processes.
• Keyboarding skills to perform computer aided dispatch and map street search and filing.
• Must be able to multi-task.

Apply today to join a great team and start a rewarding career!

Responsibilities:

• Responsible to call-in personnel in times of urgent need per crew chief?s instructions.
• Communicates with WCA security re Starflight, JMHC transfers and general safety.
• Fills open staffing shifts in the absence of staffing coordinator.
• Communicates with Crew Chiefs and other supervisors re system status needs.
• Communicates with PSAP?s and other Public safety entities.
• Monitors WCA alarm system and takes appropriate action as required.
• Maintains sufficient knowledge of billing practices to process calls for service.
• Able to access mission critical data for Starflight, MCI?s etc.
• Handles all communications with proper radio/telephonic etiquette and courtesy.
• Efficiently receives and handles incoming phone and radio requests for service.
• Dispatches appropriate resources in response to requests via radio, phone or pager.
• Responsible for intake of call requests and scheduling for future service.
• Receives radio calls from outside ambulance services for `patching? to the WCA ED.
• Enters calls / data into computer system.

• NYS CFR, EMT, medical terminology or similar medical background preferred.
• Must attend communications staff meetings as requested.
• Must have good interpersonal skills.
• Be able to pleasantly and efficiently handle radio and telephonic calls for service.
• Must have a working knowledge of basic 'Windows' based computer programs to include Outlook, Word and Excel.
• Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients and families.
  
  Licensure, Certifications, and Clearances:
• Must have and maintain CPR for the professional Rescuer (AHA or equivalent) within 30.
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran