dispatcher

dispatcher Jamestown, NY

UPMC
Full Time Jamestown, NY 50456 - 37546 USD ANNUAL Today
Job description

dispatcher

WCA Services is seeking a Dispatcher - Level I to join their team! This is a full-time position and will be scheduled for 12-hour shifts. Some weekends will be required as well. The Dispatcher - Level I operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Other tasks include:

  • Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions.
  • Obtains appropriate information to facilitate insurance or payment processes.
  • Keyboarding skills to perform computer aided dispatch and map street search and filing.
  • Must be able to multi-task.

Apply today to join a great team and start a rewarding career!

Responsibilities:

  • Responsible to call-in personnel in times of urgent need per crew chief?s instructions.
  • Communicates with WCA security re Starflight, JMHC transfers and general safety.
  • Fills open staffing shifts in the absence of staffing coordinator.
  • Communicates with Crew Chiefs and other supervisors re system status needs.
  • Communicates with PSAP?s and other Public safety entities.
  • Monitors WCA alarm system and takes appropriate action as required.
  • Maintains sufficient knowledge of billing practices to process calls for service.
  • Able to access mission critical data for Starflight, MCI?s etc.
  • Handles all communications with proper radio/telephonic etiquette and courtesy.
  • Efficiently receives and handles incoming phone and radio requests for service.
  • Dispatches appropriate resources in response to requests via radio, phone or pager.
  • Responsible for intake of call requests and scheduling for future service.
  • Receives radio calls from outside ambulance services for `patching? to the WCA ED.
  • Enters calls / data into computer system.
  • NYS CFR, EMT, medical terminology or similar medical background preferred.
  • Must attend communications staff meetings as requested.
  • Must have good interpersonal skills.
  • Be able to pleasantly and efficiently handle radio and telephonic calls for service.
  • Must have a working knowledge of basic 'Windows' based computer programs to include Outlook, Word and Excel.
  • Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients and families.

    Licensure, Certifications, and Clearances:
  • Must have and maintain CPR for the professional Rescuer (AHA or equivalent) within 30.
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)


UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Here

About UPMC

CEO: Leslie C. Davis
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Nonprofit Organization
Website: https://www.upmc.com
Year Founded: 1982

dispatcher
UPMC

https://www.upmc.com
Pittsburgh, PA
Leslie C. Davis
$10+ billion (USD)
10000+ Employees
Nonprofit Organization
Health Care Services & Hospitals
1982
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