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• The communication center at Midwest Medical Transport is a fast paced, high volume call center managing non-emergency calls.
• The Dispatcher is responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
• To be successful in this role you must demonstrate well developed phone, in-person and written communication skills.
• Our communication and documentation systems are computer based making a demonstrated high level of computer operation skill essential.
• Since many times the Dispatcher and Communication Specialist are the first contact for a client, this person demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
• The Dispatch & Communication Specialist maintains critical working relationships with our clients both internal and external.

• This position works a rotating schedule including days, afternoons, and night shifts as well as weekends and holidays. The person in this role is expected to be able to adjust to that schedule.
• We require a demonstrated familiarity with standard medical terminology.
• Excellent oral and written communication skills.
• Work well in a group setting.
• Since many times the Dispatcher & Communication Specialist is the first contact for a client, this person demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.

Preferred Qualifications

• Experience working in a call center.
• Previous dispatching experience.