dispatcher Essex, MD
Job description
Job Summary
Job Summary
iCare Transportation Services seeks energetic customer focused individuals to join our growing team. Dispatching is the heart beat of the company. Dispatchers are responsible for the work flow throughout the day.
Position Purpose:
The dispatcher is responsible for providing superior customer service to internal and external sources delivering "limo-like" transportation services for mobility impaired individuals by vehicle and assistance with ambulation or wheelchair. Throughout the day, you are responsible for ensuring timely arrivals and returns of our clients.
Principal Responsibilities/Essential Functions:
The person in this position must be able to:
- Receive non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send drivers and/or vehicles to appropriate locations
- Monitor the route to coordinate and prioritize their schedule
- Provide vehicles with information about transports, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Completes all necessary paperwork and customer contact forms
- Attends training education sessions as required
- Develop a great relationship with their team
- Serve as a conduit between company, client, and driver
- Maintain full awareness of their drivers' locations
- Ensure the drivers are utilizing the quickest point to point directions
- Manage the collection of money from clients throughout the day
The person functioning in this role must be able to:
- Deliver superior customer service
- Possess critical thinking skills
- Be solutions-oriented
- Find creative ways to motivate their team
- Communicate verbally via telephone and radio equipment
- Willing to accept directions
- Interpret written, oral and diagnostic form instructions
- Use good judgment
- Remain calm in high stress situations
- Have outstanding organizational and multitasking abilities
- Must be capable of proficiently utilizing GPS
- Read and understand English language manuals and road maps
- Document in writing all relevant information
- Converse in English with coworkers and healthcare staff
- Demonstrate good manual dexterity
- Bend, stoop and sit for long periods of time
The employee frequently does not have control over the pace or volume of the work.
Qualifications and Skills
- Prior experience as a dispatcher is required (preferably in medical transport)
- EMT certification required
- Experience with TraumaSoft system preferred
- At least (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience required
- Data Entry experience required
- Experience dispatching emergency and non-emergency calls
- Customer Service experience is preferred
- Superior listening and verbal communication skills
- Knowledge of standardized computer operations
- Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
- Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams is preferred
- Ability to analyze information given over the telephone in emergency situations
- Ability to communicate and interact verbally with a variety of individuals in emergency situations
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Dispatching: 1 year (Required)
License/Certification:
- EMT License (Preferred)
Work Location: In person
About iCareTransportation
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.icaretransportation.net
