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dispatcher Essex, MD

iCareTransportation

Full Time Essex, MD 25 - 20 USD HOURLY Today

Job description

Job Summary

iCare Transportation Services seeks energetic customer focused individuals to join our growing team. Dispatching is the heart beat of the company. Dispatchers are responsible for the work flow throughout the day.

Position Purpose:

The dispatcher is responsible for providing superior customer service to internal and external sources delivering "limo-like" transportation services for mobility impaired individuals by vehicle and assistance with ambulation or wheelchair. Throughout the day, you are responsible for ensuring timely arrivals and returns of our clients.

Principal Responsibilities/Essential Functions:

The person in this position must be able to:

Receive non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Prioritize calls according to urgency and importance
Use radio, phone or computer to send drivers and/or vehicles to appropriate locations
Monitor the route to coordinate and prioritize their schedule
Provide vehicles with information about transports, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Completes all necessary paperwork and customer contact forms
Attends training education sessions as required
Develop a great relationship with their team
Serve as a conduit between company, client, and driver
Maintain full awareness of their drivers' locations
Ensure the drivers are utilizing the quickest point to point directions
Manage the collection of money from clients throughout the day

The person functioning in this role must be able to:

Deliver superior customer service
Possess critical thinking skills
Be solutions-oriented
Find creative ways to motivate their team
Communicate verbally via telephone and radio equipment
Willing to accept directions
Interpret written, oral and diagnostic form instructions
Use good judgment
Remain calm in high stress situations
Have outstanding organizational and multitasking abilities
Must be capable of proficiently utilizing GPS
Read and understand English language manuals and road maps
Document in writing all relevant information
Converse in English with coworkers and healthcare staff
Demonstrate good manual dexterity
Bend, stoop and sit for long periods of time

The employee frequently does not have control over the pace or volume of the work.

Qualifications and Skills

Prior experience as a dispatcher is required (preferably in medical transport)
EMT certification required
Experience with TraumaSoft system preferred
At least (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience required
Data Entry experience required
Experience dispatching emergency and non-emergency calls
Customer Service experience is preferred
Superior listening and verbal communication skills
Knowledge of standardized computer operations
Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams is preferred
Ability to analyze information given over the telephone in emergency situations
Ability to communicate and interact verbally with a variety of individuals in emergency situations

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits: