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Communications Dispatcher - EMD

Employment Type: 0 - Full-time Regular
Pay Range: $53,674.00 - 80,511.00
Location: Castle Rock, CO
Elected Office / Department: SHERIFF
Job Number: req491
Closing Date: 6/1/2023

The Mission of Douglas Regional 911

“Safety is our first priority. We protect those who serve, providing prompt, professional dispatching with honesty, empathy, courage, and safety to all citizens and first responders.”

Examples of Duties and Responsibilities:

• Receive, prioritize and evaluate emergent and non-emergent calls for service. Dispatch appropriate personnel and maintain the status and location of all law, fire and EMS units.
• Accurately access state and national computer systems to query warrants, license plates, driving records, and criminal histories.
• 100% accuracy in entering into the state and national computer systems persons, articles, vehicles, etc.
• Maintaining communication with emergency personnel via radio, mobile data terminal, phone, pager and in person.
• Monitor and dispatch information using multiple emergency and non-emergency radio channels.
• Monitoring worldwide events and notifying department personnel of potentially impacting events.
• Timely notification of weather, road and significant county events to department personnel.
• Utilization of specialized equipment such as TDD, Language Line, call logging equipment, citizen emergency notification systems, RAWS.
• Monitor, answer and act upon emergency and non-emergency calls for service originating from Call Boxes throughout Douglas County.
• Ability to recognize and act upon the Rebid feature of Phase I and Phase II wireless calls into 911.
• Answer all of the 911 wireless calls for Douglas County and transfer the calls to other PSAPs, as appropriate.
• Ability to recognize and answer all Text-2-911 calls and transfer calls or information to other PSAPs, as appropriate depending on receiving center's capabilities.
• Utilize CAD to enter responder's activities, requests for service or information.
• Research, locate and retrieve information and documents from a variety of computer systems and other sources.
• Answer, enter, and dispatch all calls for fire/EMS in less than 60 seconds.
• May be assigned to field operations on critical incidents.
• Utilize current Emergency Medical Dispatching (EMD) protocols to provide interim assistance to caller until EMS arrives.
  Provide callers interim assistance sometimes using life saving instructions or calming and information-gathering techniques until fire or law enforcement arrives.
• May be called upon to train new dispatch staff, monitor performance, provide instruction, prepare training evaluations and prepare weekly goals.
• May be called upon to provide public education services and public speaking.
• Administer vouchers for food, gasoline and shelter from the Douglas County Task Force.
• Attend briefings and meetings to obtain information on daily activities and pertinent information. Responsible for notifying supervisor of any unusual situations.
• Work as part of a team to ensure public safety by handling the work of the Communication Center.
• Exemplify the values of the Douglas County Sheriff's Office both on and off duty.
• Contact the appropriate support services via radio and phone, including but not limited to surrounding agencies, Emergency Management, Public Works, Heath Department, Red Cross and Salvation Army.
• Deliver work product and services with responsiveness, courtesy and tact in personal interactions with customers, agency employees and staff.

Education/Experience/Minimum Requirements:

• High School Diploma or GED.
• Ability to pass qualifying physical exams, polygraph, psychological and background investigation.
• Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure.
• Ability to remain calm and effectively communicate under pressure and unusual circumstances.
• Ability to multitask on a consistent basis
• Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center
• Type accurately at a speed necessary for successful job performance.
• Proficient with personal computers and Windows based applications.
• Obtain CPR and EMD certifications within 6 months of hire (provided).
• Possession of a valid Colorado Drivers License.

Essential Job Functions:

Emotional Abilities: Controls personal emotional responses and acts appropriately under high levels of personal stress. Demonstrates sensitivity to feelings of others; listens with empathy towards others; and displays compassion to those in distress. Control personal aggressive responses and acts in a manner designed to calm volatile persons.

Mental Abilities: Applies reason and logic rapidly in a legally correct manner when under physical, emotional and intellectual stress. Comprehends and processes new information quickly and accurately. Retains relevant information.

Physical Skills: Possesses and maintains ability to utilize verbal control techniques. Ability to stand or sit for long periods of time.

Public Interaction: Utilizes Computer Aided Dispatch for various calls for service from citizens. Also initiates fire/EMS calls for service, obtaining appropriate information for safety of all concerned. Provides pre-arrival EMD instructions when indicated to callers with medical emergencies.

Shift Preparation: Possesses and maintains ability to work rotating shifts, holidays, and overtime as needed and assigned. Participates in roll call. Maintains awareness of assignment activities. Maintains personal and departmental equipment in satisfactory condition.

Social Skills: Establishes and maintains effective relationships with peers, supervisors and the public. Asserts self when necessary to confront or exert control over others.

Verbal Skills: Speaks English clearly and converses effectively with persons of divergent ethnic, cultural and educational backgrounds. Projects voice clearly and forcefully when necessary while under personal stress. Able to communicate effectively on the radio systems and maintain a positive working relationship with those we dispatch for.

Testimony: Must be able to provide credible testimony in a court of law or any other legal proceeding or investigation.

Note: The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.

Other: In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

ADDITIONAL INFORMATION:

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.