dispatcher Youngstown, OH
Job description
JOB
The employee in this position responds to a variety of emergency and other calls that require alertness, tact, sensitivity, concern to the callers situation, and good judgement during prolonged periods in a stressful work situation. Employees must also communicate information to Police, Fire Emergency Medical and other personnel in a responsible, prompt, courteous and efficient manner using a two-way multi-channel radio systems, phone systems, computer aided dispatch systems and other methods and devices. the employee in this position must be able to vocalize radio dispatch communications and phone conversations with clarity, volume and precision. The employee works under the telecommunicator supervisor, or other members of the Police or Fire departments. The employee in this position must exercise good judgement to ensure the prompt and efficient use of Police, fire and all other personnel during both emergency and non-emergency incidents.
EXAMPLE OF DUTIES
The duties include the following: answer 911 calls for service, handles citizen complaints, accurately enters all information received into the computer aided dispatch system via computer terminal, accurately dispatches information received to Police and Fire personnel via two- way radio system. Must be able to forward information to appropriate agencies, Police and Fire departments, National Weather Service, and other government agencies, via radio, computer, or fax machine accurately and rapidly during times of crisis. Must be able to record and transcribe numbers and other information rapidly and accurately. Obtain information from individuals and uses this information to generate a new Police Offense Report by entering the information via computer into the Police Department reporting system. Will be required to testify in court as needed, concerning the police reports they have generated and all other matters involving their duties while employed by the City of Youngstown.
