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POSITION TITLE: Operator II, Transit (Dispatcher/Scheduler) (Full-Time Regular) (Classified)
REQUISITION #: req7126
DEPARTMENT: Transfort/Parking Services
LOCATION: TRANSFORT BUS FACILITIES
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $45,840.00 - 68,759.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $48,000.00 - $54,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 6/22/2023.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check, motor vehicle report, and drug test required within four calendar days (96 hours) of offer.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment
  

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The City of Fort Collins is currently seeking an Operator ll, Transit (Dispatcher/Scheduler) to join our Transfort department. This is a full-time salaried position with the City with an anticipated hiring salary range of $48,000 - $54,000 a year! This position is also eligible for the City’s shift differential pay (some shifts qualify for +7.5% to +10% pay rate) and flex time off benefits (24 additional annual hours of paid leave). The Dispatcher/Scheduler will play an integral role as the communication hub for the City’s public transit system by connecting resources to problems and identifying solutions. They will perform work related to scheduling, responding to requests on policy and procedure clarification, and dispatching our Transit Officers and Transit Supervisors to support our Bus Operators. Dispatcher/Schedulers also document operator events, heavily use transit software like cameras, phones, and locations of vehicles to monitor system performance and comply with DOT (Department of Transportation) regulations, sign in operators, assign routes, provide operators with materials for their day and provide excellent internal customer service. The ideal candidate will have three years of related customer service and computer systems experience. We are looking for someone with a passion for customer service to bring their skills in problem-solving, computers, and attention to detail to the City!

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Provides department employees reference for policy and procedure, instructs Operator actions to resolve minor incidents.
• Dispatches Transit Supervisors, Transit Security Officers, maintenance technicians, fleet mechanics, and other staff to major incidents as needed. Escalates response to emergency services as needed.
• Dispatches resources via multiple 2-way radio channels, transit software messages, and phone lines for all hours of transit operations.
• Monitors security cameras at facilities, bus stops, and vehicles to supplement incident response or assist with investigations.
• Responds to panic alarms received from transit centers and parking structures.
• Tracks all operational incidents using transit software.
• Develops and communicates detours as needed.
• Notifies the public of service interruptions via transit software, website updates, and subscriber alerts
• Monitors incoming or active weather events, and coordinates with staff to adjust operations.
• Maintains and references digital and physical operational maps.
• Receives unplanned or emergency requests for service changes from internal or external sources and coordinates response.
• Receives and discloses sensitive or confidential information to appropriate staff.
• Documents employee incidents and commendations for Supervisor review.
• Checks in Operators to establish that they are fit for duty.
• Records and tracks Operator time worked, planned leave requests, and unplanned absences.
• Receives unplanned call-offs for all operations staff; identifies and assigns substitute Operators directly, notifies appropriate Supervisor of other absences.
• Develops and assigns weekly Operator schedules for approval by Supervisor per DOT legal requirements and department policy.
• Schedules meetings, training, and other tasks for Operators as requested.
• Prepares DOT logs and collects Operator signatures per legal requirements and department policy.
• Prepares and validates data for ridership collection from contracted fixed route services.
• Admits and assists visitors to the secure Transfort Maintenance Facility. Issues visitor badges as needed.
• Works with ADA Paratransit applicants to assess ADA eligibility.
• Maintains oversight of paratransit provider’s schedule and policy adherence.
• Maintain and distribute printed Operator resources for daily assignments and the Operator handbook for general transit system information.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Basic skill in typing, data entry and processing reports.
• Operate various transit related and office productivity software packages.
• Basic math skills.
• Good map reading skills.
• Excellent customer service and communication skills.
• Good organizational and detail-oriented skills.
• Ability to communicate effectively with persons with speech impairments and other disabilities.
• Ability to effectively communicate and direct transit and paratransit operators via radio or software.
• Ability to manage multiple tasks effectively.
• Ability to manage and prioritize emergency situations.
• Ability to work independently and in a team environment.
• Ability to quickly adjust to changing work schedule.
• Ability to work in a fast-paced environment and effectively manage stress

Required Qualifications

Experience Requirements

• 3 years of related customer service and computer systems experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Certifications/Licenses/Specialized Training

• Current driver's license. Achieve and maintain an FTA regulated drug and alcohol reasonable suspicion compliance certification. At least six months of full-time operational experience using Trapeze PASS, COM, OPS, Clever CAD or similar transit software strongly desired.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Operator II, Transit

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK, MOTOR VEHICLE REPORT AND DRUG TEST REQUIRED WITHIN FOUR CALENDAR DAYS/96 HOURS OF OFFER.

Note: Some information in your application may be public information under the Colorado Open Records Act.