dispatcher Stockton, CA
Citizens Medical Response
Full Time
Stockton, CA
32760 - 12.04 USD HOURLY Today
Job description
Citizens Medical Response is now hiring Ambulance Dispatchers. Looking for enthusiastic, hard working and dedicated individuals to add to our team!
Our dispatchers are expected to:
- Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
- Be flexible - your work shift schedule may vary due to the nature of the business.
- Coordinate the Work and Activities of EMTs.
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
- Receive, prioritize, and dispatch calls in CAD system.
- Provide top tier customer service to medical facilities, the public, and our EMTs.
- Receive and document and/or review for accuracy all appropriate transport details and patient and billing information
- Maintain professional demeanor in office and while on the phone with customers.
- Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
- Provide customer service to both sending and receiving hospitals and facilities as required to ensure the smooth, scheduled transport of patients between facilities.
- Communicate with a Supervisor, on matters concerning any events or problems that may occur in the course of the shift.
- Obtain any pre-transport insurance authorizations, as required to expedite payment of services
- Be available for Saturday, Sunday, Monday and Wednesday from 4pm - 12am subject to change due to nature of business.
- Training days will be for 2 weeks from 8:00am to 4:00pm Monday - Fridays and last three days of training will be night shift from 4:00pm - 12:00am.
We’re looking for dispatchers with the following qualifications:
- High school diploma or general education degree (GED)
- Experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
- Tech-savvy with knowledge of computer aided dispatch software (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Preferred - Emergency medical technician training and certification (not required)
Incentives:
- A friendly work environments that encourages respect
- An environment that embraces a "work hard-play hard" culture and has fun
- Team members love what they do and are willing to go the extra mile to help our patients
- Paid sick days'
'Work Location:
- One location
Job Types: Full-time, Part-time
Pay: From $15.75 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Stockton, CA 95210: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Typing: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
