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Job description

Anderson County, SC

Job Description

COMMUNICATIONS OPERATOR

Job Code

Department #

5213

Pay Grade

105

Date Created

FLSA Status

N

Date Revised

Position

GENERAL SUMMARY
The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, relay information for dispatch or transfer calls appropriately, and perform administrative support tasks as required.
ESSENTIAL DUTIES & RESPONSIBILITIES
This job description intends to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees perform job-related tasks other than those specifically presented in this description.

• Ability to deal with high call volume, as well as mental stress situations concerning life and death.
• Performs multiple tasks simultaneously; while coordinating data received by data input while utilizing three separate keyboards and mouse functions, as well as monitoring multiple computer monitors, takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
• Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency data into computer for dispatch or transfers/connects calls to appropriate department, extension/service, or agency.
• Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on 911 hang-ups.
• Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are required.
• Contacts various other departments to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.
• Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records, monitors alarm systems at specific locations. Monitoring all activity and surroundings in the Communication Center.
• Maintains officers', fire, EMS, and other responding units' activities status always to ensure the safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks.
• Enters/retrieves a variety of data into/from SLED/NCIC and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within the database; records information manually and/or on entry cards when the computer is out of service; reboots system from updates.
• Performs computer background checks on criminals; peruses records for stolen reports; manages inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.
• Operates facsimile machine; sends, acknowledges, and logs faxes; issues case numbers; performs pager, phone, and/or radio knock-out tests as required.
• Provides the public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
• Notifies appropriate personnel and/or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
• Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, NCIC entries/retrievals of information, facsimiles, and teletypes, and administrative.
• Performs administrative support duties such as replenishing various forms, changing computer papers, disseminating information to various departments, and pulling entry cards for validation. Depending on experience and willingness; ability to assist in training new hires as needed.
• Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and promote improved job performance.
• Completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records. Files all records as needed.
• Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations within the county and municipal jurisdictions.
• Performs clerical support tasks which may include shredding confidential material, locating telephone numbers and addresses, researching/contacting business/residence callouts as necessary, and maintaining key box control.
• Takes and relays messages to officers, other divisions, or local agencies; places call for officers and supervisors.
• Substitutes for co-workers during the temporary absence of same; may assist with training new dispatchers.
• May be required to work on various shifts, weekends, and/or holidays as deemed necessary.
• Performs other related duties as required.

Required Licenses or Certifications

• Must have a valid Driver’s License with no history of suspension.
• Required to obtain SC Basic Telecommunications through the SC Criminal Justice Academy, NCIC certification(s) within 6 months of hire date and maintain valid certification(s) thereafter.
• Required to obtain and maintain Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications.
• Required to attend all mandatory training and obtain all certifications specified through the training program.

Competencies for Successful Performance of Job Duties

• Working knowledge of computers and electronic data processing.
• Working knowledge of modern office practices and procedures.
• Some knowledge of accounting principles and practices
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, and the public.
• (Ability to communicate effectively both verbally and in writing.
• Ability to perform arithmetic computations accurately; ability to work under pressure and/or frequent interruptions.
• Skill in operating listed tools and equipment. Personal computer, including spreadsheet and word processing software; printer; typewriter; telephone system; ten key calculators; copier; fax machine; scanner.

Job Type: Full-time

Pay: $36,200.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift

COVID-19 considerations:
Visitors required to mask

Application Question(s):

• We will need to email you some documents and testing dates. Can you please provide us a personal email that you monitor for those attachments. We can not send attachments within INDEED- add email here>
• Have you any defaulted student loans?
• Do you have a clear criminal record?

License/Certification:

• Driver's License (Required)

Work Location: In person

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