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dispatcher Wilmington, MA

Action Ambulance

Full Time Wilmington, MA 45499 - 36241 USD ANNUAL Today

Job description

General Function
Accept, Process, Triage and assign emergency and nonemergency requests.

Major Responsibilities

Dedication to the Action Ambulance Mission
Dedication to the Action Ambulance Vision
Dedication to the Action Ambulance S*T*A*R C*A*R*E values
Dedication to the Baldrige Criteria for Performance Excellence
Understand the concepts of System Status Management (SSM)
Interface and effectively communicate with all team members
Follows NAED guidelines
Follow the Policies and Procedures set forth by Action Ambulance.
Proactively manages resources to minimize response times
Is thoroughly familiar with Zoll’s Computer Aided Dispatch software.
Effectively interfaces with Action team members, patients, and external customers including members of local E-911 Public Safety Answering Points (PSAPs).
Related duties as assigned

Interactions
This position requires daily interaction with all team members, key customers, patients, and other stakeholders.

Qualifications

The Communications Center Team Members will have the following skills as a minimum a High School diploma.
He/She must currently be or have been a certified EMT and Certified in EMD and have excellent area knowledge.
He/she must be able to effectively communicate with staff, managerial team members, and external customers verbally and in writing.
He/She should have in depth knowledge of computers, MS Office applications, and Zoll’s RightCAD system.

Working Conditions: This position is an hourly paid position.

Physical Requirements:: None Specific.

Disclaimer:

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as comprehensive inventories of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Action Ambulance Service, Inc. has the sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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