Dispatch operative/ Office administrator Harpenden, England
Job description
We are a small but growing e-commerce business providing bathtime products and gifts for children. We currently have a varied and flexible opportunity for a dispatch operative/office administrator to join our friendly, growing team.
The role
Very much a hands-on role, you will be working within our existing dispatch team, focussing on four specific areas, as well as assisting and supporting with other general requirements as and when they arise.
The primary activities will be:
- Quality control: checking items as they come in from the warehouse, adding poppers and packing ready for order fulfilment.
- Order processing: printing out dispatch notes from various online sales channels, booking couriers, packing orders ready to dispatch, liaising with courier companies to arrange collection, and managing online order systems (eg, marking orders fulfilled/ notifying customers, etc).
- Office administration: monitoring and reporting on stock levels for all sales channels, production planning, monitoring and reporting on weekly sales volumes, liaising with an external warehouse, monitoring office supplies (eg, stationery, packing materials, etc) and re-ordering as required.
- Customer service: assisting with answering the telephone and responding to customer emails to ensure a positive experience for customers throughout the ordering and delivery process.
- From time to time you may also be asked to manage or assist with other administrative and/or operational tasks.
Energetic, organised, articulate and professional, you understand the importance of customer service and the role it plays within the broader business. You’re used to getting stuck in and take a common-sense approach to managing situations.
You will need to be comfortable working independently as well as in a team, have excellent attention to detail, and feel confident talking to people on the phone. A high standard of written and spoken English is essential.
Experience
- GSCE English & Maths grade C or above
- Demonstrable experience of organisational abilities
- Previous experience in an Ecommerce business would be advantageous
Skills
- Strong interpersonal skills and the ability to interact with all levels of customers and suppliers in a professional manner
- Excellent written and verbal communication skills
- Exceptional attention to detail
- Good organisational and administrative skills, with the ability to work under pressure
- Experience of working in a digital/online environment.
- Flexible and pro-active, able to plan and manage own time to meet deadlines
- Able to work independently and as part of a team
Job Types: Part-time, Permanent
Part-time hours: 25 per week
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Harpenden: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Work Location: One location
Reference ID: DO/OA 2023
