Dispatch Assistant Thurston, England
Job description
About us
Innov8 Wholesale Ltd is a busy wholesaler of cables and networking solutions based in a brand new Unit in Thurston, near Bury St Edmunds. We provide cable based products to both business and consumer markets throughout the UK and beyond. Our growing list of clients come from a range of different industries including manufacturing, healthcare, education, security and many more. As we operate in both wholesale and retail markets we utilise an adaptive business model to ensure all of our customers receive the best service.
Our work environment is a modern office setting that provides onsite parking.
Job Description
Due to business growth we are now looking for more competent Dispatch Worker's who will be responsible for the picking, packing and dispatching of orders that come through our selling platforms. There will also be a requirement to reply to emails and to answer the phone, dealing with customer queries in a professional and courteous manner.
Our products are very small so we are not looking for forklift truck drivers or applicants who bring experience from heavy industrial dispatch roles. However, you will still need to be relatively fit and healthy in order to complete the work on time each day. The role is best suited to someone seeking part-time work Monday to Friday who is suitably motivated and hardworking.
Essential Skills and Attributes
- Fast learner – As we have have thousands of products that look similar you will need to be be able to quickly learn the differences between the products to prevent dispatch errors. In addition we will train you to use the our courier platforms such as Click and Drop and the back offices of our selling platforms. You will need to be able to retain information and learn quickly in order to carry out your role effectively.
- Efficient and Motivated – A typical Monday may require the shipping of up to 500 individual orders prior to the Royal Mail collection deadline. In order to meet the deadline, you will need to work efficiently and accurately. This will require a good level of self-motivation. There may also be deliveries to unpack, wholesale orders to pack and book in for collection. You will be expected to complete these tasks efficiently in order to move on to the next one.
- Strong attention to detail – You must learn the differences between each product and will need to work with accuracy to avoid shipping incorrect products to our customers. This will require a strong attention to detail.
- IT competent – All of our dispatch processes are conducted using computers, so you will need to be confident and competent at using one.
Desirable Skills and Attributes
- Working knowledge of Shopify, Amazon, and eBay (for selling) - if you have existing experience of using these platforms it would be advantageous, but not essential providing you are a fast learner.
- Working knowledge of Royal Mail Click and Drop, and other courier systems for dispatching orders - if you have existing experience of using these platforms it would be advantageous, but not essential providing you are a fast learner.
Working Hours
Monday to Friday - 10am - 3pm
All applicants are required to submit a covering letter detailing their relevant experience and reason for interest in the position.
Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Salary: Up to £11.00 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
