Disclosures Advisor Bristol
BT
Full Time
Bristol
23362 - 28121 GBP ANNUAL Today
Job description
Disclosures Advisor
Job Req ID: 12444
Posting Date: 22-Mar-2023
Function: Cyber Security
Location:
Assembly, Bristol, United Kingdom
Salary: Competitive plus excellent benefits
Locations: Bletchley / Bristol
Closing Date: 05/04/2023
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
This critical role exists to ensure secure, accurate and timely compliance with lawful requests for assistance and the disclosure of information. This information includes customer data and is therefore a sensitive role which requires the highest standards in respect of accuracy and integrity. Lawful requests can be made by UK Law Enforcement Agencies (ie Police), Courts and other organisations entitled under the Investigatory Powers Act 2016 and other statutory legislation.
The team provides this service on a 24x7 basis which includes normal office hours along with some out of hours working (on call).
As a Disclosure Advisor, you will be:
- Ensuring the secure, accurate and timely compliance with lawful requests for the disclosure of information. This involves accessing both business and bespoke systems to extract the relevant data for onward disclosure
- Building great working relationships with all keys stakeholders, such as specialist teams within UK Police forces and other BT/EE teams;
- Being part of an on call rotation for urgent out of hours disclosure services, as per obligatory requirements
- Maintaining meticulous standards, following agreed processes at all times to meet our SLAs, striving for 100% accuracy to avoid error
- Possible Court attendance on behalf of BT/EE as a witness in relation to disclosures, providing guidance to the Court/jury to understand the information
- Demonstrating flexibility to ensure disclosure capability is fully operational at all times; being proactive in identifying resource challenges
- A willingness for development and training across both BT and EE disclosure data; improving knowledge/skills to be able to handle ever changing and ever increasing complexity of mobile voice and data and fixed line/IP services
- Contributing towards ensuring all processes reviewed and updated, documented and maintained
As a Disclosure Advisor, you will have the following experience/skills:
- The ability to be calm under pressure and pay attention to detail; be inquisitive to get to the root of an issue
- Excellent and effective communications skills;
- Able to develop practical and open relationships across UK police contacts and with other BT/EE teams;
- The ability to put the customer at the heart of every action taken;
- Can work under direction as well as independently and has a clear framework of accountability.
- Ideally, you will also have:
- Working knowledge of the Investigatory Powers Act 2016, or other statutory legislation.
Benefits
- Discounted BT Broadband, TV & mobile packages and BT products
- Share options and generous pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year
- Flexible and smart working (subject to business needs)
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
