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Director, Technical Program Management Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title
Director, Technical Program Management
Overview
The Prepaid Management Services team is looking for an experienced Director, Technical Program Management to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Responsibilities

• Program/ Portfolio Management of large and strategic programs
• Manage Senior/ Executive level stakeholders
• Build and maintain holistic views of the program/ portfolio that present both strategic as well current state
• Collaborate across Product, Engineering, Architecture, Business Operations, Technology Operations, Fraud Management, Compliance, Treasury and other teams to ensure a single view of the program/ portfolio across the teams
• Develop presentations meant for Senior and Executive Leadership level consumption, example- business cases, program overviews, roadmaps, strategic communications, strategic objectives and results etc
• Operates between teams overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a program outcome
• Work with vendors, partners and external 3rd party teams to drive results, make presentations, review scope, timelines etc
• Act as a utility player who can work with equal elan with the teams on the ground as well as senior level stakeholders
• Introduce leading indicators/ metrics that can predict outcomes of the program while enabling management decisions through program insights and key performance metrics

All About You:

• Deep experience in program management with exposure to fraud management, compliance, mandates etc
• Experienced in SAFe, Waterfall, Kanban and other delivery methodologies
• Must have ability to communicate in details with the technology teams as well as at a strategic level with the senior stakeholders
• Must have prior experience building, implementing and tracking plans for large and complex programs that span multi-year, multiple geographies and have multiple delivery and support partners
• Must be able to think strategically and build strategic roadmaps for the programs to achieve their objectives
• Excellent presentation and communication skills
• Must have been responsible for delivery and engineering in the past and hence must come from a technology background
• Must have great negotiation skills that help arrive at solutions with various competing stakeholders/ teams.
• Should be able to analyse trends, data and reports to come up with compelling solutions to complex problems.
• Must be able to identify, assess, track and mitigate issues and risks at multiple levels

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.