director strategy manager London, England
Kyndryl
Full Time
London, England
125000 - 63000 GBP ANNUAL Today
Job description
Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
Your Role and Responsibilities :
This role is for you if you are passionate about creating an exceptional customer experience. Are you passionate about Consulting to support clients in creating an exceptional customer experience through strategy development and implementation? Are you able to stitch a solution assessing the client current state and leverage technology investments they have already made and extract more value for them and drive adoption? Are you good at Journey Mapping and able to address the varied generational needs of customers in an enterprise?
Primary duties may include, but are not limited to:
Primary duties may include, but are not limited to:
- You will lead client meetings and pitches, create win themes and work with Solution Architects to help shape solutions and proposals to drive the modernization of Customer experience with a specific focus on Cloud Contact Center Technologies (CCaaS) as a base foundation.
- Deeply understand technologies and solutions from Five9 and Amazon Connect
- You will assist in selling and delivering consulting engagements related to CCaaS and Customer Experience.
- You will be part of a diverse, inclusive, exceptional delivery team focusing on modernizing the workplace experience. You will work closely with account teams, client teams, and specialist sellers, as well as with strategic partners like Five9, Amazon Connect, Microsoft, Service Now, and Nexthink to name a few.
- Required Technical and Professional Expertise
- Experience working as a lead or senior consultant focusing on Customer Experience, Contact Center technologies and associated complimentary solutions including next generation CCaaS.
- Ability to communication and work with C-level customers contacts including CIO, Chief Digital Officers, Chief Revenue officers in the context of overall customer experience.
- Understand how to plot a journey from on premises to cloud contact center
- Experience delivering consulting engagements for Contact Center. Five9 and Amazon Connect technologies. Experience with other platforms or OEMs like Cisco, Avaya, Nice is also preferred.
- Expertise in having discussions and understanding “the business” of contact center. Strong understanding of the metrics and KPIs associated with managed a customer service organization for our clients.
- Relevant business leadership experience, including sales origination, solution shaping, estimating, pitching, and delivery.
- Extensive knowledge and experience creating workplace strategy and implementing workplace technology on Microsoft platforms.
Must project an expert level of knowledge and a high degree of creativity using contact center technologies and others to deliver business value.
Who You Are
Required Professional and Technical Expertise :
- 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise 8+ years’ experience delivering consulting engagements around ServiceNow.
Preferred Professional and Technical Expertise :
N/A
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.
Kyndryl
www.kyndryl.com/careers
New York, United States
Martin Schroeter
Unknown / Non-Applicable
10000+ Employees
Company - Public
Information Technology Support Services
2021
