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director sales operations manager Remote

Lifeway Christian Resources

Full Time Remote 10.56 - 12.04 USD Today

Job description

Overview:

Lifeway is seeking a Director, Sales Operations | Remote. This Sales operations leader is an integral member of the Lifeway Sales team. The individual is responsible for managing the monitoring, reporting and execution of the Sales and Marketing strategy that ensures Lifeway is focused on their missional and financial global strategies. The Sales operations leader will interact with all levels of the organization to provide guidance for effective and productive sales execution within the boundaries of our mission.

Why Lifeway?

Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.

Learn more about our culture at team.lifeway.com/culture-code

This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote

Go To Market, GTM, Business Planning, Demand Management, Deal Execution, Forecasting Sales Services, Sales Delivery Management, Performance Management, Sales

Responsibilities:

Leads the intersection of strategic thinking and precision execution by delivering world class processes, disciplines and services
Promotes collaboration between all departments to foster operational and ministry excellence
Ensures consistent orchestration across the global regions of the:
- Delivery operational processes (project management, tools, reporting, customer satisfaction, enablement, reference, metrics, etc.) and
- Sales processes (opportunity management, bookings forecasting, demand generation, enablement, contracting, bid management, metrics, etc.) and
- Process alignment with regional strategies, as well as other operations teams
Oversees configuration and usage of Salesforce to ensure optimal configuration for all teams
Critical resource in determining route to market, channel and product performance, development of territories and strategies, and supporting compensation models
Leads the execution of an optimized operating model by uniquely driving best practice
Collaborates closely with departments to identify synergies, areas of optimization, and deliver first class service
Challenges complexity and aims for innovative solutions to optimize processes and drive simplification
Leads the operating planning development and ensure sales teams fully leverage the available resources to address GTM dimensions
Helps to lead global and ministry areas to exceed their service revenue and ministry targets
Ensures standard use of operating policies, processes and practices that enable the principles of the GTM
Travel: Up to 25%

Qualifications:

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor required

Masters degree, preferred

Church minded leader with a heart for shepherding and discipling
Good balance between analytical and conceptual skills
Understanding of the specific business challenges and drivers of sales and delivery teams with a personal contribution to operational efficiencies and effectiveness
Proven track record of successful people and project management in both services sales and delivery environments.
Successful management experience of Business Operations and Services Operations team
Experienced in the management of bookings and revenue accountability

WORK EXPERIENCE

Minimum 8 – 10 years’ experience working in Sales and/or Consulting with a focus on Operations and Strategy
Experience operating in a matrix environment
5+ years' experience with budgeting and financial reporting / forecasting
Extensive experience with implementation and support of CRM systems, Salesforce strongly preferred
Excellent business and commercial acumen – able to understand the various business drivers in our business model
Works, collaborates and influences key stakeholders
Deep sales & delivery process domain experience in the areas of business planning, demand management, deal qualification, forecasting, project management, and customer satisfaction.
Strong problem solving and hands-on analytical skills
Excellent communications skills, executive presence and highly developed interpersonal skills
Individual who champions change and leads by example through business change initiatives
Excellent leadership qualities: create vision, inspire team to follow, build a cohesive team, develop employees, and manage performance