director operations manager Boston, MA
Job description
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !
Job Summary
Working as the Regional Director of Operations, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.
Region will be primarily located within and around Boston, MA.
Key Responsibilities:
- Plans and directs the operation of the assigned accounts in support the Key Performance Indicators
- Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
- Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
- Supports the development and implementation of programs that meet client needs, regulatory agency requirements and meet client and customer satisfaction
- Participates in the sales process for the acquisition of new business
- Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
- Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
- Interfaces with existing clients to maintain client satisfaction and account retention
- Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
- Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
- Conducts appropriate annual and semi-annual performance evaluations
- Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
- Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
- Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources
Preferred Qualifications:
- Bachelor’s degree in Business, Hospitality, Food Service Management or related field, or equivalent related experience
- Proven ability to manage a team of six or more/manager-level/team members
- Minimum of two years’ experience in multi-unit foodservice management
- Experience with multi-unit foodservice management with a combined managed volume of $5 million or greater
- Strong track record of driving customer satisfaction
- Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
- Proven ability to mentor and develop team members
- Excellent written and verbal communication skills
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Restaurant Associates maintains a drug-free workplace.
Req ID: 1208304
Restaurant Associates
Leah Curry
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