Director of Privacy Operations Brentford, England
Job description
Posted Date: Jun 7 2023
The Director of Privacy Operations is accountable for ensuring (1) the processes and systems that support the management of Privacy risk are operationally optimized and efficient, (2) alignment across related programs at both the process and system level, and (3) cost-efficient and effective delivery of operational process and system support.
Accountable for strategy development, process ownership, systems ownership, and service delivery for all Privacy processes (Individual Rights Management, Privacy Inventories and Assessments, Incident & Breach, and Notices management).
Engages regularly with the Digital Privacy & Cyber Security team on process development, optimization, and potential issues. Provide process expertise to governance or committees as needed.
Guides the Privacy Operations team in managing a complex network of matrix relationships to gather feedback, identify issues/opportunities, and drive a culture of continuous improvement. Ensures that outsourced teams supporting Privacy Operations are performing and appropriately resourced.
Effectively influences and engages leaders to ensure appropriate change management and adoption of systems owned by the team. Acts as a thought-partner to address risks/issues, to solve problems, and to drive decision making in a matrix organization.
Provide oversight and coordination of Privacy Operational activities supported across the team and in close collaboration with the Digital, Privacy and Cyber Security Team, to include:
Ownership of the Privacy Dashboard and support for quarterly KRI review and management monitoring activities. Provide analyses and context for data provided for reporting purposes.
Coordination support for Privacy written standards, training, and all communication activities and materials, including engagement with Privacy Contacts/Privacy Leaders and the wider Privacy community
Secretary of the Privacy Governance Board, responsible for coordinating meetings and materials, ensuring alignment to annual risk management activities, and capturing meeting minutes surrounding key board decisions
Collaborates across related programs (e.g., TPRM) to ensure processes and systems are designed to create an optimal end-to-end customer journey experience
Why You?
Basic Qualifications:
Bachelor’s degree
5+ years job-related experience in Legal/Compliance/Risk Management areas
Must have background and experience working on Privacy related matters
Experience working in an operations space and leading multi-functional teams within a matrix environment including managing senior stakeholders
Experience translating business needs into both a project plan and measurable metrics for success
Experience managing people directly or indirectly; demonstrated capabilities in people development
Preferred Qualifications:
Demonstrated ability to deliver process simplification, standardization, and proven experience in global process roll-out
Ability to act as a thought partner to senior level stakeholders by proposing solutions, adding views, and constructively disagreeing, and driving decision making through a large matrix organization
Experience delivering best practice, project tracking and reporting that is suitable for all management levels
Excellent communication skills and ability to be consultative- possessing effective influencing and negotiating skills
Ability to effectively interact with peer level associates
Ability to work independently with minimal supervision working simultaneously on multiple large, complex projects
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution
Designing or implementing change initiatives and leading change
Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation
#LI-GSK
Why GSK?
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.
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