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JOB DESCRIPTION

1. General Information

JOB TITLE: Director of Operations and Business development

AREA/SPECIALITY: Business and commercial leadership

Salary: £80,000 FTE (37.5 hours) plus bonus

DEPARTMENT: The Bourne Partnership Board

RESPONSIBLE TO: The Executive Partners

ACCOUNTABLE TO: Dr Atif Hasan

LOCATION: Principle: Keston & Moorings Medical Practice

Secondary: Esher Green Surgery
Portland Medical Practice
Other sites possible in South East England

2. The Bourne Partnership

The Bourne Partnership (see Appendix 1) is a growing NHS Partnership currently comprising
4 General Practices covering a patient list size in excess of 50,000 over 2 CCGs (Croydon &
Surrey Heartlands).
Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with The
Bourne Partnership.
The post holder will:

• Put patients first
• Take pride in what they do
• Respect others
• Strive to be the best
• Act with integrity

The Bourne Partnership (TBP) was started from the combining of the two practices, Keston
Medical Practice and the Moorings Medical Practice. The new Partnership (incorporating
Portland Medical Practice) brings together the strengths of the 2 forming organisations. These being strong clinical and operational structures and a strong digital based approach to patient engagement and patient access.

The new partnership is looking to bring its approach to patient health care to a larger number of patients through a combination of organic growth and mergers/acquisitions. It has an ambitious programme of expansion with the aspiration of becoming one of the most successful and innovative primary care groups within Southern England, providing world class healthcare to our patients.

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3. Job Summary

The Bourne Partnership has launched a programme of work (referred to as the Programme) to bring the original practices of both founder organisations together into the joint operational structure. The Programme, in line with the ambitions of TBP, has been structured into two phases.

Phase One
The aim is to ensure that all medical practices adopt the new operational model to ensure that patient care and operational delivery are optimised.

Phase Two
Once phase one is complete the ambition is that the Programme will be formed into a methodology play-book that will then be used for the growth of the company either organically or via Merger & Acquisition (M&A).

The Director of Operations and Business Development (DO&BD) will advise The Bourne
Partnership Board, with options, in respect of the strategy and plan for growing the business.
This will include options and recommendations as to the structure and form of the commercial vehicle, whether through organic growth or M&A (or a combination), route to market, business planning, access to funding and potential exit options.

The DO&BD is a senior role and will act as the Senior Responsible Office (SRO) on behalf of
The Bourne Partnership to lead on the successful delivery of the Programme for The Bourne
Partnership. They will assist the senior management team and partners by providing leadership, ownership, oversight, guidance and training (to the Bourne Partnership colleagues) to ensure successful delivery of the Programme.

The DO&BD will have a high level of freedom to act: they will be accountable for their own actions, use their own initiative and act independently. They will be responsible and accountable for the actions and deliverables of all those providing to the Programme. They will need to understand and interpret the Programme and the requirements of the senior management team and partners.

They will be required to carry-out research in their field of expertise to ensure that they are cognisant of new developments and trends in the commercial landscape and remain at the required level of expertise. They will be required to independently represent The Bourne
Partnership to third parties and external organisations.

We seek an ambitious individual who recognises the opportunity that this role represents and is prepared to grow and develop into a senior long term position within TBP who will be able to deliver the key responsibilities outlined below:

4. Key Relationships

Internal

• Members of the Senior Management team
• Members of the Partnership Board
• Colleagues within The Bourne Partnership

External

• Suppliers of services
• Other GP practices and practice groups

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• Commissioners
• External legal and other professional advisors
• Other external commercial organisations
• Investors
• Customers
• Patients

5. Duties and Responsibilities

5* .1 Direct responsibilities relating to Programme Management*

• Responsible and accountable for the successful delivery of The Programme.
• Develop a commercial structure that meets the Programmes’ goals and objectives and considers the medium to long term aims of TBP directors and owners.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Support, guide and work amongst the managerial and leadership teams to unifying ways of working, policies and procedures
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Ensure that the Programme is correctly resourced to ensure successful delivery.
• Ensure the Programme has the optimal structure to ensure successful delivery
• Through the Programme governance structure (see Appendix 2) ensure the

Board is sighted on all risks with proposed mitigations and all potential opportunities with proposed solution structures

• Sign off all project work-streams before submission for formal approval at Programme board.
• Work with colleagues in The Bourne Partnership team to ensure the adoption of best practice across the Programme.
• Act as Co-Chair along with a lead partner for Programme team meetings with the work-stream leads.
• Recognise the need to deploy differing management and communication skills dependant on the ability and skill set of a given work-streams and project management team
• Ensure compliance of the policies and procedures that are developed from this programme.
• Identify training requirements in respect of work-stream members participating from across the organisation and where appropriate provide a training solution.
• Lead in respect of issue resolution with internal and external stakeholders to enable

Programme to remain on schedule and reflect the original intent and brief.

• Support the Senior Management Team and Partners with the recruitment new staff to the Programme team.
• Be able to present on Programme to a broad spectrum of colleagues, up-to and including executive board level, in a manner that enables complex/ challenging/difficult subject matter to be understood by those that are not expert.
• Lead and provide responsible oversight on multiple work-streams simultaneously that will require a broad spectrum of expert knowledge.

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5.2 Financial Management

• Maintain a balanced budget for the programme including appropriate understanding and implementation of standard financial instructions. To prioritise spending requests and authorise appropriate payments.
• Constantly strive for value for money and greater efficiency in the use of budgets and ensure that they operate in recurrent financial balance year on year, support savings plans from responsible organisations.
• Collate and monitor financial and information data relevant to specified work-streams.
• Responsible for the delivery of the Programme within approved budget.
• Advise the Board on potential revenue streams and commercial opportunities that will provide profit to the business

5.3 Commercial Acumen and contract development

• Recognise and advise on the potential commercial models and understand contracting/sub-contracting requirements.
• Help to identify new products or innovations developed by the Partnership, ensuring intellectual property is protected and opportunities are commercialised
• Ensure that appropriate professional expertise and advice is sought in supporting the developed thinking around commercial structures and business planning
• Remain up-to-date in respect of the legislation relating to commercial business development, NHS guidance/regulation and procurement legislation.

5* .4 Internal stakeholder engagement and governance*

• Work with the board in ensuring the required information is available for updating internal stakeholders. Required to present to such as and when required.
• Ensure all reports and papers are available to be submitted as appropriate.
• Represent the Programme and report on each of the work-streams as required.

5* .5 Wider role / general responsibilities*

• Be an advocate and representative of The Bourne Partnership as required.
• Act as the subject matter expert in commercial matters relating to the development of

The Bourne Partnership commercial business plan

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Work closely with legal and safety departments to ensure that activities remain compliant
• Proficiency in conflict management and business negotiation processes
• Track staffing requirements, hiring new employees as needed

The following statement forms part of all job descriptions:-

Confidentiality / Data Protection / Freedom of Information
Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data
Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

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Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trust’s FOI procedure if they receive a written request for information.

Information Governance
All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.

Equal Opportunities
Post holders must at all times fulfil their responsibilities with regard to The Bourne
Partnerships Equal Opportunities Policy and equality laws.

Health and Safety
All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control
All post holders have a personal obligation to act to reduce healthcare-associated infections
(HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnership’s
Infection Control Policies, including those that apply to their duties, such as Hand
Decontamination Policy and Personal Protective Equipment Policy.

Risk Management
All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated to be mandatory.

Flexible Working
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.

Safeguarding children and vulnerable adults
Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Sustainability
It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly.

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Smoking Policy
The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on Trust property or in Trust vehicles

Review of this Job Description
This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Appendix 1 – Organisational Structure of the Bourne Partnership

Appendix 2 – Draft Programme Governance Structure

Project work-streams to meet weekly, and work-streams to be defined

Please note - Appendices may not be shown correctly and you can email [email protected] for the full pdf version.

Job Type: Full-time

Salary: £80,000.00 per year

Benefits:

• Flexitime
• Free or subsidised travel

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Purley: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Purley

Application deadline: 23/04/2023
Reference ID: BourneDirectorOP&BM