Director of Engagement (IT)

Are you passionate about engaging with our people: students, colleagues, leaders and other key stakeholders? Are you motivated by making a difference and delivering an improved experience? Do you have a track record that demonstrates your passion to develop people? Can you promote a culture that supports change through strong customer and internal employee engagement? Will you be known locally by our staff as the Chief Happiness Officer?

You will be responsible for leading the customer, research and employee engagement teams. This includes an outward-looking facet, focusing on customer engagement, and an inward looking component focusing on employee engagement and Agile coaching. A customer centric focus will deliver a strong connection between IT Services and the broader University. Empathy and understanding will help to enable effective two-way communication and collaboration. Supporting employee engagement and development within the IT Service is a key area of priority and includes learning, development and managing culture change.

The University has committed to a significant investment in the Digital Transformation Strategy underpinned by the modernisation of IT Services and equipment to ensure its successful delivery. The post holder, as a senior member of the IT Executive team, will have specific responsibility for developing a strategy to provide excellent customer and stakeholder experience whilst also developing and leading talent within the IT Service. You will also lead on developing an engaged, flexible and adaptable IT workforce, building a positive team environment that enables colleagues to thrive and prioritises inclusivity and wellbeing.

What we offer in return

• 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme plus life assurance – the University contributes 21.6% of salary.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art campus gym with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development and Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

To explore the post further, or for any queries you may have, please contact:

Amina Vora, Talent Acquisition Operations Manager
Email: [email protected]