customer relations Telford, England
Job description
As AMP Clean Energy’s low carbon heat and power business continues to grow, we are looking for an experienced Customer Service Advisor to work within our Telford contact centre / operations hub as part of the internal sales team. If you want to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get in touch with us.
Main Responsibilities of the Role:
- To be the first point of contact for all customers, providing an efficient and courteous service over the phone and email
- To take sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
- Ensure all customer queries / complaints are logged on to the CRM
- Follow up on enquiries / expressions of interest providing information to secure new business
- Provide quotations for new / existing customers from company pricing matrices, trying to secure all business and signing said customers up to a relevant contract
- Sales order processing inputted into system and follow up on processing via lines of communication with colleagues and appropriate teams across the business to track progress of sales
- Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits. Processing payments via sage pay liaising with finance and credit control to ensure successful payment.
- To make outbound sales calls to renew existing contracts, reach out to potential new customers, make new contacts, develop positive links and provide information
- To access, update and accurately record and retrieve customer information from computer systems and CRM
- Manage and monitor the allocated region key accounts in line with key account and area strategy and processes.
- Work closely with the Regional Sales Manager to gain new business through cross sell and up sell opportunities
- To carry out other sales functions at various times as requested by your line manager
The candidate will have the following knowledge, skills, and experience:
- Customer Service Experience is essential.
- Good IT skills including Microsoft Excel, Word and Powerpoint
- Clear understanding of CRM and Pipelines
- Sage knowledge would be preferable
Person specification:
- Ability to communicate at all levels
- Must be a team player and have a strong attention to detail
- Will be able to work under pressure in a busy call centre / sales environment
Remuneration:
We are offering a competitive salary which will be discussed at interview.
Interview dates to be scheduled on 14th and 15th August.
Details:
- Location: Telford, Shropshire, TF1 7AF
- Hours of work: 40 hours per week, 8:00–17:00 Monday to Friday
- Annual holiday entitlement is 26 days, plus 8 days for public holidays.
-Access to Employee Assistance Program and wellbeing benefits, and life insurance.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
Reference ID: Customer-Service-Advisor-Telford
