Director of Communications and Engagement London, England
Job description
About Zepz
Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus to reduce the cost of remittances and increase safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants' impact on prosperity, at home and abroad.
Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.
Our vision is to create a world that celebrates migrants' impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.
Zepz.io
Our Commitments:
- We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
- We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
- We have a bias to action - We get to first outcomes quickly, iterate and learn.
- We strive to be better - We may make mistakes, but always learn from them.
- We are inclusive - to better reflect and serve our users.
About the role:
Zepz is taking a thoughtful and measured approach to the future of how we work including committing to remote-first as one of our long term strategies. In this role, you'll lead on Group Comms, Engagement and Cultural initiatives to help us make the shift to the way we design our organisation and virtual teams so you'll need to be a great relationship builder and change agent. Ideally you'll build on what we've introduced so far and evolve our approach with passion and proven experience in design, process excellence and change management.
What you will own:
Reporting to the Chief People Officer, you will handle the following:
Strategy:
- Ensure our global, dispersed workforce feel a sense of belonging, connected to our culture, vision and strategy to drive the long-term growth of Zepz.
- Develop and implement our global remote workforce strategy and approach.
- Enable efficiency, engagement and connection through culture, modern working practices and remote working.
Comms and engagement:
- Create a world-class comms and engagement function, using data to inform the strategy
- Own the strategy for internal comms, culture and engagement
- Partner with Marketing and EB to ensure consistent campaigns and tone of voice through internal and external activities
- Pro-active sourcing of ideas, latest thinking around ways of working and content
- Bring best practice knowledge and experience to enhance our ways of engaging and communicating with our global and diverse workforce
- Create and manage our global 'ways of working' and assets including researching, devising, implementing and developing new and innovative ways to make the Zepz culture effective and engaging
- Oversee the planning, scheduling and organisation of regular in-person get-together events on a large scale to promote connection, engagement and motivation
- Work with ExCo to support ad-hoc comms and engagement projects
Ways of working:
- Continue to drive a company-wide shift to remote-first ways of working
- Evolve thinking and operations to re-build workflows/culture to suit a virtual work environment
- Coach and educate teams to replace old habits (eg. defaulting to a meeting, working in silos, forgoing docs etc.) with more progressive ones as they scale and support remote work
- Pro-actively engage to address questions, issues and strategic implementation needs
- Knowledge management - responsible for a company-wide solution
- Be the 'guru' of remote and hybrid working building a 'remote-first' culture that is flexible, efficient and engaging
- Be up to date with technology, implementing the latest thinking to support remote working
- Work with leaders and managers to support effective teamwork
- Measure the success of remote working - what works, what doesn't
- Be a 'cheerleader' for remote working and ensure enthusiasm and the culture around remote ways of working is positive and attractive to colleagues and candidates
- Using data and analytics/reporting to help drive insights and recommendations
What you bring to the table:
- Strong background in internal comms, change management and/or engagement at a digital/tech company; b2c organisation experience an advantage
- Strong project management and story-telling skills
- Experience developing a remote first approach in a globally distributed technology business
- Proven ability to work asynchronously and coach others to do so along with a propensity for documentation, knowledge taxonomy/codification
- Data-led approach
- Creative thinker - a problem solver, able to see a way through blockers to the bigger picture
- Excellent written and verbal communication skills
- Excellent stakeholder management skills and able to build relationships at all levels of the organisation
What we offer you:
Please note that the benefits below do not apply to part-time, contractor or temporary roles.
We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don't worry - the Talent team can let you know what is available for you specifically:
Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance!
Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
Retirement: We offer pension schemes to help you plan for and secure your future.
Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected..
Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire.
Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.
In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?
Our team of over 1600+ employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. While Zepz supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
At Zepz we record interviews using Metaview (https://metaview.ai). It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you'd like to opt out of the use of Metaview - this will not affect the outcome of your interview.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.
