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FIRST INSIGHT OVERVIEW

First Insight is the world leader in applying predictive analytics to voice-of-customer data to inform better go-to-market decisions for Retailers and Brands. Through consumer engagements and advanced analytics, First Insight’s platform represents a time-tested, proven solution (decision intelligence) that anticipates future outcomes on products and initiatives so businesses can confidently build achievable business and financial plans.

First Insight's Next-Gen Retail Decision platform is a powerful, scalable, easy-to-integrate solution that informs key product, pricing, and marketing decisions with consumer-driven insights proven to increase the accuracy of business decisions and plans - measurably supporting the achievement of optimal business results.

As we continue to grow, we are seeking a high performance, self-motivated, experienced professional who is looking for an opportunity to help drive our business as a Director, Strategic Services. This high visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders in global organizations, as well as lead internal cross-functional teams in the implementation, measurement, and delivery of services and value.

Ideal candidates should be analytical problem-solvers with a successful track record and experience with SaaS based software solutions, soft good/hard good retail industry experience, and project management experience. Relatable experience with demonstrable understanding of product-to-market processes and associated KPIs is necessary.

Our team members are the reason for the growth of the value-driven use of our solutions. First Insight empowers and engages our team members by providing:

• Professional Training
• Dynamic, creative, professional and supportive team environment
• Full benefits package provided including Health, Dental, Vision, 401K, Life Ins, and Paid Time Off
• Opportunity for rewarding contribution and career growth
• Opportunity to work remote 50-60% of the time

The Director, Strategic Services primary responsibility is creating detailed, actionable operational/implementation plan, managing implementation process, transferring knowledge for customer understanding and engagement thereby increasing utilization and adoption by ensuring that:

• FI solutions become an integral part of the customer’s workflow
• Strategic guidance is provided to the customer to achieve highest level of utilization and value through use of FI solution
• FI solutions are understood and adopted within and across customer functional teams
• Strategic and actionable guidance and measurable value are delivered
• Opportunities for greater value and growth are identified and promoted with the customer

As a Dir., SS at First Insight, you will:

• Demonstrate how First Insight’s solutions can actionably impact a customers’ strategic and tactical goals in product to market decisions delivering a significant positive impact to operational performance and profitability.
• Manage activation/implementation process effectively to achieve high adoption.
• Showcase current best practices and successes - highlighting the early and ongoing value of FI solutions and partnership.
• Transfer knowledge on how to interpret and apply output data of FI’s solution suite to support decisions and decision- makers in attaining business goals and supporting initiatives.
• Guide our customer in methodology, best practice use, and integration of FI solutions to experience greatest value.
• Engage with retail industry partners understanding current strategic challenges and trends identifying opportunities to further support our customer’s achievement of business goals and improve KPIs
• Identify opportunities to strategically integrate solution with customers for increased utilization, adoption and value realization

Specific accountabilities include:

• Assess & evaluate new customer requirements against the scope of the project
• Create activation/operational plan
• Manage implementation, training, communication and strategic utilization with customer teams
• Manage project schedules, budgets, resources, associated tasks and communication to ensure that strategic solutions are delivered within time and cost constraints
• Identify, document, and manage project risks and escalate issues to leadership for timely resolution
• Work with Business Analysts to accurately measure solution against customer KPIs
• Prepare project status metrics, reports and presentations to keep management and all customer stakeholders informed of the project status, utilization and value delivery; problem solve issues
• Drive best practice usage, and adoption of FI’s software solution throughout customer organization
• Build and maintain relationships with stakeholders and end-users at all levels of the customer organization
• Educate/train new customers teams on use of solutions - best practices and applications to align with customer business strategy
• Present and articulate advanced solutions, and benefits
• Facilitate business case development
• Coordinate with internal and customer teams in person and virtually
• Act as an evangelist to position First Insight solutions across functional teams within customer organization

QUALIFICATIONS AND SKILLS:

• 10+ years retail and technology experience (Experience with SaaS Platforms is desired)
• 3+ years project management experience
• Deep understanding of the retail industry along with risks and complexities of the go-to-market process
• Ability to take an active role in account strategy and planning with a sales partner to build and execute a comprehensive operational/implementation customer strategy
• Ability to work in a dynamic environment and balance multiple responsibilities
• Outstanding communication/interpersonal skills to include listening, verbal, written & presentation skills
• Excellent organizational & time management skills
• Self-motivated and proactive – driven to provide optimal results
• Assertive and goal-oriented with high personal drive, integrity, and a positive attitude
• Comfortable working in a team environment with all levels of internal and customer organizations
• Hybrid WFH: willing and able to travel 40-50%

Must be authorized to work in the UK

Look us up! www.firstinsight.com

BENEFITS & PERKS

First Insight offers a competitive salary; a pension scheme with company match; and a Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.

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