Director, Data Strategy & Governance London, England
Job description
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the role
Cloudflare is looking for a leader to drive data strategy for the Revenue Operations team! This is a great role for an experienced Sales Operations professional who is looking for a role that can shape and build infrastructure that will drive operational scale and solve real problems that help drive impact.
You are right for this role if you excel at building data infrastructure at scale, driving data governance across business, and understand the nuances and challenges of GTM's data needs.
You will partner with the Sales Leaders and their Revenue Operations Business Partners, IT, Business Intelligence, and other functions within the company to uplevel data quality in our systems and support Cloudflare's strategic priorities.
Job Responsibilities:
- Build a roadmap to improve Cloudflare's abilities to be more agile and have a trustworthy, fresh, expeditious customer and firmographic data strategy and governance framework.
- Build and execute strategy to reduce current day inefficiencies caused by unclear or absent data
- Establish a strong and productive engagement with Cloudflare's Business Intelligence and IT teams to implement and optimize data management tools and technologies ensuring alignment with business needs and scalability
- Collaborate cross-functionally to build a change review board or other advanced governance system
- Create and maintain playbooks and documentation for completing repeatable tasks to ensure compliance with relative policies
- Identify owners of data in the CRM system and help them stay accountable
- Work with stakeholders to address data-related issues, resolve conflicts, and ensure effective communication and change management.
Required Skills/Experience:
- Minimum 12 years of experience in Sales Operations or a CRM architecture function
- Strong proficiencies in building account hierarchies for fast growing companies
- Extensive experience in processes, techniques and tactics to uplevel data quality, including and not limited to deduplication and firmographic as well as technographic data enrichment
- Experience understanding and evaluating integrations between CRM and external data systems
- Experience using various firmographic data sources and how to leverage each source
- Extensive experience working with Salesforce tooling ecosystem
- Established history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment
- Excellent verbal and written communication skills
- Strong quantitative skills and high data fluency
- Ability to draw and map data models and strong data engineering skills
- Leading contractors and offshore teams (a plus)
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
