Director, Customer Portfolio Management & Product Strategy London, England
Job description
Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Purpose of the job
The purpose of this role is twofold, firstly leading the team to creation and execution of product strategy and growth across the globe both on a regional and global markets. Secondly leading a team of technical program managers to support the delivery of the organisation. You will be focused on long term strategy development by with a fine line to short term priorities as well as well as the enablement of delivering on product roadmaps.
Product Strategy and Portfolio Management
- Define our overall product vision, strategy, and business model canvas, including product and proposition segmentation opportunities
- Creating industry insights from technology, customer, and industry trends to guide longer term strategy.
- Ensure the overall delivery Portfolio is driving the required customer value and value to Collinson, supporting in the overall assessment and prioritisation of funding on a periodical basis
- Create battle cards across the industry to highlight opportunities of delivery
- Own the Business Outcome: make strategic changes to the business roadmap or process to maximize both team and company outcomes
- Lead product portfolio strategic planning and management
- Contribute to defining strategy at the company level and incorporate these strategies to counter and mitigate risks and threats
- Responsible for measuring and checking product stream outcomes to identify the success of your area, and value for the business entirely
- Own the product portfolio roadmap, describe, and set expectations for planning outcomes.
- Establish and maintain a narrative: defining the teams focus, why this focus is important and what outcomes it will deliver
- Critically assess and enhance the efficacy of a specification process of product teams.
- Creating consistent Product GTM strategies that drives product adoption as well as creating product capability definitions to support wider organisation
- Lead and monitor the alignment between teams on features delivery.
- Make trade-off decisions between projects or investment areas to maximize value delivered, based on the capacity and skillset of product teams.
- Identify new opportunities, promote, and align roadmap direction.
- Ensure the specific needs and competencies of your team to assure maximum efficiency of product delivery.
- Create and embed a ‘quality-first’ culture ensuring your team consistently delivers high-quality products.
- Use data and market trends to identify opportunities for investment, then use this data to strengthen your business case
- Lead project teams in building their data fluency, helping them be more effective
- Identify market trends and consumer preferences to forecast popularity of products
- Review consumer feedback to understand how customers are using products and how they could be improved
- Build, develop, and nurture robust relationships with stakeholders across the company, in order to better inform and guide your product portfolio capabilities to meet market needs
- Inspire, lead, and mentor, high-performing product teams to continually facilitate
- Work with your team members to develop career development plans that balance the
- Collaborate in the development and execution of go-to-market plans, work proactively and across all stakeholders to anticipate required communication, involving them in key decisions
- Be a central source of information about delivery plans at a programme and portfolio level
- Bachelor's degree in computer science or equivalent practical experience
- Thought leadership approach with a proven record of success directing efforts in corporate roles, helping companies define and evaluate product strategies and portfolios, reflecting market, competitive and other external drivers
- Experience using business intelligence and dashboards
- Deeply rooted in Agile and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organization
- Demonstrated success creating products vision, strategy, experience, solutions, and services - from ideation to launch
- Ability to translate data and trends into strategies and messaging
- Experience working with a multi-disciplinary team on customer-focused products and
- Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
- Proven track record of working with senior client stakeholders and diverse teams as a
- Mastery in leading change and inspiring others
- Demonstratable drive to support colleagues and clients alike, with strong interpersonal skills
- A track record of developing and mentoring great talent, whilst building and leading high-performing product management teams
- Strong written and oral communication skills and a strong ability to facilitate discussions and deliver presentations
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at [email protected]
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
