director account manager New York, NY
Job description
We are looking for a Director of Account Management to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan.
Company Description
OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 800 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world.
We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.
As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.
OpenAsset employs 80 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product.
Director, Account Management Description
We are looking for an experienced, passionate coach and leader of our Account Management team. You’ll be responsible for coaching the team up on renewal and expansion techniques, joining escalation calls when needed, guiding negotiation strategies, and handling a subset of our highest priority enterprise clients yourself with a focus on renewals, expansion and churn.
Responsibilities
- Reporting into the CRO, this role is responsible for achieving Net Revenue Retention and Module upsell targets
- Manage and grow a team of two current account managers
- Work closely with Customer Success leadership to collaborate on the long-term health of our clients while owning the portion tied specifically to renewals and expansion
- Work closely with the Billing team to ensure accuracy in subscription invoices
- Work closely with the Revenue Operations team to ensure our process is continually optimized to maximize revenue
- Coach the team to handle all renewal negotiations, joining calls when needed
- Find creative ways to save ARR on downsells and increase ARR on upsells through a combination of selling modules and adjusting license terms
- Own a subset of our highest priority enterprise clients yourself when they come up for renewal, with assistance from the CRO and CEO as needed
- Be highly detail-oriented to ensure invoices and subscriptions are accurate
- Accurately forecast and manage a pipeline of renewal and expansion opportunities for over 800 clients
Skills and Experience:
- 5+ years of experience in SaaS account management focused on renewals and upsells
- 2+ years experience successfully managing employees while handling high priority accounts as a player/coach when needed
- Experience building relationships with the highest priority clients at a company while presenting and selling to C-suite level decision-makers
- Ability to identify strategic problems and commercial opportunities with very strong negotiation skills
- Experience selling modules and getting creative with license arrangements in order to maximize revenue
- Ability to build relationships and collaborate closely with teammates across departments, such as Customer Success, Product, Sales, Marketing and Revenue Operations
- Experience managing opportunities in Salesforce (or similar CRM)
Key Technologies You Will Use:
- Salesforce
- Slack
- Salesloft
- Gong
- Zuora
- Catalyst
Benefits
- Competitive salary
- Medical / Dental / Vision coverage
- 20 days paid time off per year + federal holidays (UK style!)
- 5 paid sick days
- Work from home flexibility
- Commuter benefits
- 401k
- Paid parental leave
- Career growth and development opportunities
This position is not eligible for visa sponsorship.
Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
Job Type: Full-time
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 5 years
Schedule:
- Monday to Friday
Travel requirement:
- No travel
Work Location: Hybrid remote in New York, NY 10018
