Direct Sales Manager Smethwick, England
Job description
- Contract Type: Permanent / 37.5 hours per week
- Salary: OTE £47,300 (salary £34,700 with on target commission £12,600)
- Location: Smethwick - Roebuck Lane B66 1BY
- Days of Work: Monday to Friday 9am-5pm
- Hybrid Working: 3 days office based, 2 at home
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.
You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
Our National Telesales and Direct Sales Manager is looking for an accomplished manager who is able to lead, coach, motivate and inspire their team to achieve business targets and goals and deliver amazing service everyday.
Key Tasks/Areas of Responsibility
- First line of escalation for the direct sales team
- Implement and co-ordinate new starter inductions and probation sign-off
- Assist with the recruitment of direct sales executives
- Identify training requirements and arrange the necessary coaching and support
- Champion all new products and services and ensure the team have sufficient training
- Review and sign-off new account requests
- Review and manage performance for each individual and take the necessary action
- Ensure the individual’s are achieving the required KPI’s
- Responsible for the one-one monthly reviews of the Direct Sales team
- Monitor and police Salesforce to ensure accuracy and compliance including contribution reports
- Monitor the handover process and ensure compliance
- Report on lead campaign feedback i.e. lost / down traders Direct Sales Manager
- Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
- Resolve any payroll issues and submit payroll before cut-off
- Review and authorise credit requests
About You
As the successful candidate your career history will evidence demonstrable experience in working within a similar environment. You will have experience in supervising or managing a team, with the ability to engage, motivate and lead others.
Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.
Your strong organisational skills and high attention to detail be fully utilised in this role. Alongside these you will need to have;
- The ability to effectively handle challenging conversations and complaints/escalations.
- Experience of managing people through HR processes.
- Ability to analyse data, identify errors and rectify any issues
- Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
Job Specifics
Typical days of work will be Monday to Friday between 09:00 to 17:30
About our benefits:
As well as a competitive salary plus performance related commission we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to all our customers.
Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Free onsite parking for all employees
Health Kiosks visiting every location
Discounted shopping from 100’s of retailers including up to 5% off your weekly supermarket shop
Milestone Days off to celebrate with your family and friends
Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you! Apply today.
