Direct Payments Worker Cornwall
Job description
Direct Payment Officer - Hybrid Working x 1 position available
We have an opportunity for an enthusiastic and motivated individual to join the Direct Payment Team as a Direct Payment Officer. This position is currently home based.
The successful applicant will be responsible for supporting individuals with Direct Payments advice as well as arranging set up of their Direct Payment. This includes providing information about the individual becoming an employer and funding advice. Individuals have a choice to manage their own care and support via a Direct Payment, the person can arrange a care agency or employ a personal assistant. The applicant will also be responsible for reviewing the Direct Payment to ensure the person is using their Direct payment in line with their care and support needs and is accessing the appropriate care services.
The Direct Payments is a dynamic and friendly team within Adult Social Care, liaising directly with service users and their families to ensure that Direct Payments are used in accordance with the Care Act and are supporting their care needs. the applicant must be able to work consistently and promptly, showing sensitivity and tact.
The role entails a high level of contact with service users both by telephone and email. There be occasions where you will be requested to visit the individual at home. This role is hybrid working so a mixture of working from home, there is a requirement to work from the office for training purposes, team meetings and requested office days. The applicant will also be responsible for raising invoices and recovery of unused Direct Payments funds.
About you
You should have excellent communication and interpersonal skills as well as being numerate and accurate, demonstrated by GCSEs grades A - C in Maths and English (or equivalent). You should be able to work on your own and as part of a team, understanding your individual contribution towards team goals. Knowledge of the state Direct Payments is desirable but this is not essential as full training will be provided to the successful candidate. The most important attribute is a can-do attitude and the desire to learn and enhance new and existing skills you may have.
To find out more about this role and for an informal chat please contact Kerry Troon, Direct Payments, Team Leader by emailing [email protected]
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
Your application will need to demonstrate how you meet the required criteria on the role profile marked ‘application form’. Please view the role profile here. Please ensure you answer all of the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process
We are happy to talk about flexible working options.
More information about working for Cornwall Council is available here.
This position will be subject to a criminal record disclosure check.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
