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Direct Individual Sales Advisor, Bupa Global

Brighton (BN1 4FY) with hybrid working options
Permanent
Full time 35 hours per week

£28000 plus commission

Please apply by 6th September 2023.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Role Overview

The Inbound Sales Agent will report into the Direct Sales Manager. The core purpose is to drive sales of Bupa Global’s Private Medical Insurance plans from inbound calls into the direct sales team.

What you’ll do:

• Answer inbound sales enquires and qualify new inbound leads for sales opportunities.
• Follow a lead nurturing framework for outbound leads so they are managed along the sales funnel.
• Confidence at building professional rapport to identify customer needs and generating opportunities to convert and close sales on the phone.
• Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.
• Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly
• Achieving all targets for sales, productivity and quality

What you’ll bring:

• A proven track record in inbound telesales from the financial services sector or relevant transferable skills and knowledge from other sectors.
• Experience of selling high value consumer products and service to high-net-worth consumer segment
• Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
• A track record of achieving and exceeding sales and quality targets
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
• An ability to speak a second language would be an advantage.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan, life insurance and income protection

• Onsite gyms or local discounts where no onsite gym available

• Various family friendly benefits

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in

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