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Job description

The Digital Trainer role provides IT training to internal staff and other users who use the Trust’s systems. This includes classroom and ad-hoc training for the Trust’s EPR system, RiO, and also training for other IT applications in use across the Trust such as Office365, Emis and ePMA. The responsibility includes delivery of training for new systems and software that are introduced in future, and as a result, the postholder(s) are required to maintain and regularly update their skills in relation to emerging technology.

The Digital Directorate is responsible for delivering a training and development programme that supports the clinical and business processes across the Trust to assist staff in the delivery of healthcare. This involves making the best use of available technology and working to relevant standards and local policy and practice. This role enables the trust to further enhance the quality of care to all its patients and directly respond to the need to use of technology to
drive efficiency in its operations.

• Devise and deliver relevant and appropriate training in the use of digital systems and applications to individuals and staff groups
• Provide follow up support to staff in the workplace after training if required;
• To lead scheduled classroom-based training, travelling to Trust sites if necessary.
• To lead scheduled video-based training as required
• Work with the IT Service Management function to ensure issues identified via reported incidents are addressed via training
• Work with the applications team and ensure feedback from staff is used to inform systems and applications development and changes
• Produce all required training materials and documentation and ensure this is regularly updated in line with application upgrades and the introduction of new technology
• Develop and maintain an up-to-date and engaging intranet presence that is available to users.
• Develop, maintain, and administer eLearning courses as required.
• Prepare training schedules, book users into trainings and advise staff on their training requirements.

Camden and Islington NHS Foundation Trust (C&I) provides high quality, safe and innovative mental health care to our patients in the community, in their homes or in hospital. We provide services for adults of working age, adults with learning difficulties, and older people in the London area. We currently deliver the majority of our care to residents in the London Boroughs of Camden and Islington. However, we also provide substance misuse services in Westminster, and a substance misuse and psychological therapies service to people living in Kingston. Our trust is also a member of University College London Partners (UCLP), one of the world’s leading academic health science partnerships. In addition we have specialist programmes which provide help and treatment for: veterans living in London, young people caught in the cycle of gang culture, older people living with dementia and other age related mental health conditions. For more information, please access the following link: https://www.candi.nhs.uk/

• Training Management
• To contribute towards the development of ‘a set of core’ IT competencies for Community and Mental Health staff in conjunction with the key stakeholders and other training managers
• To identify current IT training skills as well as assisting with the identification of short and long term training needs and skills

To contribute to and implement an IT Training strategy aligned to the business objectives of the Trust.

• To be responsible for developing appropriate training programmes that meet the organisation’s IT training needs, taking into account learning variations, needs, resources available, methods and to develop an evaluation model for these programmes
• To be responsible for ensuring that the content of the Training programme and accompanying documentation is developed to meet staff requirements
• To ensure that clinical systems and PC training needs are analysed, identified and adequately documented for all Community and Mental Health staff
• To represent the Trust at any internal or external governance bodies related to technology training. To use such forums as a means to identify best practice and to actively seek opportunities for joint development of programmes with partner health and social care organisations
• To work with the IT Service Delivery Manager to analyse helpdesk system logs and identify future training requirements
• To work with Digital Services colleagues to develop data quality reports which enable the Trust to meet the new requirements for data accreditation
• To develop and present the Digital Services element of stakeholder induction programmes ensuring the content keeps pace with current requirements and future developments
• To liaise with administrative support staff to ensure all necessary processes

and procedures are put into place, ensuring that courses are adequately
promoted, advertised and that placement on programmes is organised
effectively and efficiently

• To liaise with the Head of Business Systems to ensure that the roll-out of

training programmes and the implementation of the new technology capability is seamlessly integrated

• To investigate and lead the implementation of different forms of technology training and learning mediums to maximise cost effectiveness and quality of outcomes
• Project plan specific training programmes

Work directly with other Digital Trainers in a collaborative manner in the delivery of training services

• Implementation of training programmes

Support the identification of the required training capacity. Ensure effective training timetables are implemented along with robust processes for
accurately recording and reporting user attendance Organise work as part of projects for system implementation projects, including project/BAU coverage, TTT, project implementation training, supporting system testing, floorwalking. Project management experience or relevant experience is required to formulate the long term and complex training plans for the Trust and its partners. This role is responsible for the planning for the schedule for large waves of Trust staff into appropriate training sessions for their role.

• Ensure the training provided meets the needs of the service and can be delivered to the timescales agreed with the supplier in the Programme Plan. Attend/hold regular meetings with all staff involved in providing IT training to ensure that programmes are managed effectively
• Take responsibility for the production of user handbooks and training workbooks for the community and clinical systems
• Work with other team members to produce and implement a training action plan that supports the goal of achieving a cultural shift in the approach and use of technology within the Trust. Work with the Head of Business Systems to ensure prompt user support and problem-solving assistance is provided, via the Service Desk or through site visits. Provide ad hoc advice, training and problem solving as necessary when visiting staff in stakeholder organisations
• National and Local Context

Work with other team members to produce and implement a training action plan that supports the goal of achieving a cultural shift in the approach and use of technology within the Trust

• Lead the delivery of a comprehensive package of user focussed training that is timely, flexible, relevant and appropriate to service and individual needs
• IT Competency and Business Applications Training
• Deliver training in basic PC skills and management, Windows, all Microsoft Office applications, Outlook, Calendar, basic/advanced email and internet skills

Train all desktop applications from introductory to advanced levels

• Keep records of all training provided, and produce reports as required
• Stakeholder Mapping and Management: Develop an understanding and network of working relationships with key people and user groups within the trust; liaise with all affected departments over planned modifications and upgrades to applications.
• Understand Change Legacy, History, and Effect Appropriate Change: Knowledge of previous change initiatives within the trust, and their successes and failures. Understanding of trust’s attitude towards change, to plan change activities based on change history.
• Local Point of Contact: Act as a point of contact for training and application usage queries, booking requests, and Training Needs Analysis queries
• Implementation Readiness and Support: Assist the adaptation and design of the trust’s patient record system to meet the specification of the stakeholders; assist with the on-going implementation of the application to services and teams on a case by case basis.
• Training Co-ordination & Planning: Support fellow trainers to ensure they are aware of pending and implemented changes. Participate in the booking of trainings. Maintain training documentation for all Trust systems.
• Personal Development: Participate in appraisal including personal development plans. Participate in regular training and self-development activities, keeping up to date with clinical and business software versions and training techniques and tools. Specialist knowledge in technical, functional, and procedural usage of RiO and other systems being trained out. Stay abreast of developments to said systems.
• Relationships and Communication: Set the highest standards of customer service and ensure that such standards are displayed at all times. Communicate complex technical and application functional issues and information to non-technical staff in a manner that enables understanding. Understand and champion benefits to staff and managers
• General Duties: Adhere to statutory requirements and guidelines surrounding information governance. Maintain and promote confidentiality, data protection and security. Comply with internal and external Audit arrangements as developed within the Trust. Carry out the functions of other staff in the Directorate as required in the event of staff absences