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Hammersmith & Fulham Council are committed to investing in their residents and we are currently creating a wide range of high-quality Apprenticeships that combine working in a great job, comprehensive training and development opportunities and a competitive salary.

This apprenticeship consists of a 18-months, long opportunity to build on your organisational and communication skills and apply your ‘can-do’ attitude whilst working towards a Level 3 Digital Support Technician qualification.

Working in Hammersmith & Fulham Council

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; beneficial pension scheme, tax efficient childcare vouchers and cycle schemes, discounts at Vodaphone and local discounts from restaurants and shops.

To apply for this Apprenticeship, please see eligibility requirements below:

• This vacancy will be open to only Hammersmith & Fulham residents & care leavers initially.
• Applicants must hold English and Maths GCSE A-C or 9-4, or work towards these qualifications alongside this apprenticeship course.
• Have lived in the UK for the past 3 years (as part of the funding requirement).
• Not currently qualified in Digital Technician Level 3 or above.
• Currently not undertaking any other formal form of study (e.g., college or university course).

Please ensure that you fully answer the mandatory questions at the end of the application form as this is what the recruiting managers will be using to shortlist your application. You should use your previous experiences at school, college, work or in your personal life to give detailed and relevant examples when asked. Uploading a CV and/or a personal statement is optional, but these will not be considered when assessing your job application.

Hammersmith & Fulham residents who would like help with job applications or interview support can contact the H&F Works team on 0208 753 6773 or [email protected] who would be happy to help.

For more information about apprenticeships at Hammersmith & Fulham Council please email [email protected].

Please refer to the Role Profile for more information.

Role Responsibilities:

The Job - Working in Digital Services for the Council you will:

• Undertake a development programme leading to a Level 3 Digital Support Technician qualification as part of an apprenticeship.
• Learn and support the delivery of a high-quality user experience, including understanding fit for purpose systems, high standards of access, availability, usability, usefulness, and excellent standards of service.
• Learn how to assist colleagues to maximise the effective use and adoption of the Microsoft Office 365 applications suite and the digital office technologies, productivity software and digital communications solutions it offers.
• Actively participate in your own development plan under the supervision of your line manager and the training provider.
• Develop professional relationships with your own team and with others who we work alongside and provide services to.
• Build on your existing communication skills, gain invaluable experience, and build your self-confidence through your day-to-day workplace activities.

Training and Development – Within your role you will:

• Complete a course funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirements).
• Join a personal and professional development programme that will involve a series of varied development activities and events throughout your time with the Council.

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.