Digital Services IT Service Desk Apprentice Norwich, England
Job description
Fixed term contract until 1 August 2025 | £21,575 to £21,968 per annum (Scale D) | 37 hours per week | County Hall, Norwich
Join Our Dynamic Digital Journey as an Information Management & Technology Apprentice!
Are you ready to embark on an exciting adventure into the digital world? We are thrilled to offer two fixed-term apprenticeship positions until 1st September 2025, where you will be an integral part of our bustling IT Service Desk team at County Hall, Norwich.
Why Choose Us?
This is a golden opportunity to kickstart your IT career in a forward-thinking organisation. With a structured training program, you'll receive all the support and guidance you need to excel in the ever-evolving world of IT.
What We're Looking For
We are on the lookout for bright, motivated, and adaptable individuals who have a burning passion for Information Management & Technology. Your enthusiasm for learning and working in the digital technology realm will be the foundation of your success in this role.
Customer-Centric Role
In this role, you'll be the friendly face of our IT Service Desk, the go-to person for our users' tech-related needs. Whether you're resolving incidents, handling service requests or providing timely information, your excellent communication skills will shine as you assist our valued customers.
A Multi-Faceted Experience
Your journey as an apprentice won't be limited to a desk! Get ready to interact with a diverse array of colleagues, including NCC Members, Chief Officers, NCC staff, and representatives from partner organisations. You'll also have the opportunity to support customers face-to-face at our 'Tech Deck,' where you'll distribute equipment and manage appointments with our technical specialists
Unleash Your Potential
If you have a flair for customer service and a genuine interest in technology, this is the perfect environment for you to thrive. Balancing apprenticeship learning and project work with real-life Service Desk experience will be your key to unlocking a successful career in IT.
A Positive Work Culture
We believe in inspiring and motivating our people to collaborate and deliver outstanding services to Norfolk and its people. You'll enjoy a healthy work-life balance with the flexibility of hybrid working, leveraging our cutting-edge technology platform to connect and collaborate seamlessly.
Let's Connect!
Grab this opportunity and become part of our vibrant digital community. Ensure you have good Broadband connectivity, and get ready to embrace an apprenticeship that will set you up for an exciting and rewarding IT career.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job description and person specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses paid upfront (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
- A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.
Closing date: 11 September 2023
