Digital Sales Executive Lincoln, England
Job description
Job Introduction
We are currently recruiting for a Digital Sales Advisor to join our Mercedes-Benz dealership in Lincoln.
You will be working 5 days a week, which will include regular weekends on a rota. We offer an OTE of £30,000 (which includes a £20,000 basic salary), and other company benefits.
We are seeking a professional customer service person to play a key part in the continued growth of our digital sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Role and responsibilities to include:
To contact customers who enquire via the Mercedes-Benz website within given timescales
Identify customer requirements and pass on leads to the Sales Team for follow up
Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
Accurately administer details of conversations on our Dealer Management System
Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
To promote other services and products as appropriate
What we are looking for:
Ideally someone with experience in dealership environments, however experience is not essential as full training will be provided.
The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
Good administrational knowledge
Able to demonstrate a track record of achievement in both sales and customer service
Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
Is able to engage customers and build relationships
Has a genuine interest and passion for the motor industry, keeping abreast of developments
Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
What we offer
25 days holiday plus bank holidays
Pension scheme
Health & wellbeing benefits
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
