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Are you a Digital Product Owner looking for your next opportunity? The Accord mortgage service is a core part of the YBS business and this is a great opportunity to help shape the future development of the website. You will be working alongside a friendly and established team of Acquisition Digital Product Owners and User Experience experts.

As Digital Product Owner, you will be involved with shaping an excellent digital experience for our Mortgage broker and Accord mortgage customer website journeys. It’s an exciting time to join us in this developing role and take part in our Digital Transformation journey, focusing on our intermediary acquisition and engagement ambitions and playing a critical role in shaping the future of the Accord digital platform.

About the role

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  Your focus will be on leading on digital development priorities and engagement initiatives that result in a first-class digital experience for our broker audience. Underpinning this will be a commitment to aligning to commercial and regulatory objectives

• You’ll manage the performance and customer experience through the Accord website by defining stories, acceptance criteria and prioritisation of backlog to maximise value

• You’ll also be a collaborative member of the Accord and Digital Channels teams and provide insight and information to them to help delivery colleagues to understand and prioritise requirements and support to key colleagues/ SME’s

• You will promote the ‘voice of the customer’ and be mindful of the end to end journeys and creatively thinking to deliver great new value features and meet the growing expectations of our Accord customers today and in the future

• Away from the day to day, you’ll also assist with the creation of business cases and for larger change projects in your area

About you

You’ll have a proven track record in a Digital Product Owner role or looking to take that next step to becoming one.

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  Ideally, your experience will be with web/ web optimisation for an intermediary proposition, but we wouldn’t want you to be dissuaded from applying if not. If you have any relevant digital experience or think you have the skills to do the role, we’d still love to hear from you

• Your product owner expertise will be coupled with experience of agile methodologies and frameworks, as well as knowledge of digital change implementation, planning and analysis

• You’ll be committed to creating great customer experience and have proven experience of delivering this previously

• Away from the technical experience, you’ll be someone who builds strong relationships with key partners, and be able to manage these through excellent communication, engagement and influencing skills

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

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  Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [email protected]

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date