Job description
Digital Product Manager (BT Business : Marketplace)
- You’ll develop a deep emphatic understanding of our users and synthesise customer needs to drive adoption and engagement
- You’ll be responsible for revenue metrics inclusive LTV, ARPU, CMRR, ARR and churn
- You’ll collaborate with the Data Science team to build a personalised experience on the marketplace
- You’ll work with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements.
- You’ll define user stories for all new product deliveries and manage the priority of the backlog.
- You’ll be responsible for digital self-service metrics including digital engagement, net promoter score (NPS) and propensity to contact (PTC).
- You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions
- You’ll communicate clearly, transparently and concisely with stakeholders and tell your squad’s story.
- You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.
- You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles
- You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required
- You’ll lead on competitor research and benchmarking analysis; incorporating findings into future roadmap
- You’ll prioritise activities for your squad based on what you’ve learnt from optimisation and tests – we want you to fail fast and learn quickly
- You’ll define reporting requirements in order to monitor product performance against key success criteria
- You’ll ensure your journeys are compliant with security guidelines
- Commercial expertise in enterprise SAAS, ecommerce or similar industries
- Understands agile methodologies and has ideally worked as part of a squad
- Strong stakeholder management skills
- Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.
- Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements
- Understands and applies lean principles of rapid build / measure / learn cycles.
- Sound understanding of what creates value and what does not.
- Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.
- Experience working with the Adobe marketing cloud (e.g. Adobe Analytics, AEM) JIRA, Confluence or other similar tools
- To think big and beyond the day to day.
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV with TNT Sports and NOW Entertainment
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans