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Location : Uxbridge with flexibility to work from home

Our wonderful gaff is located in Uxbridge, in leafy West London. But if commuting to that part of the country isn't warming your cockles - please don't be put off from applying for this role.

The world has changed - particularly when it comes to ways of working. Most of our roles can be on a work from home basis if needed, but we'll ferry you in a few times a year from wherever you are in the UK for team or company days, or our famous giffgaff summer and Christmas celebrations.

Job grade: MPG2/VM Level 4

Closing Date: 20 Jan 2023

Giffgaff is a little different to your ‘normal’ telecoms company. It’s a mobile business owned by Telefonica but run by its members. Sounds interesting? It is.

Giffgaff is fast growing mobile network. Our business model is unique – we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and immense value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does.

As a lean organisation, our team is built of people who are multi-skilled, highly motivated, and flexible – if that sounds you like you, we’d love to hear from you.

Over the past few years, we’ve added a lot of new members to our network, but we still have a job to do in acquiring new members as we seek to show the UK there is a better way to do mobile.

About the Team

The Commerce team are a friendly bunch.

We’re a diverse group of talented individuals who work together to provide the best outcome for giffgaff. We want giffgaff to succeed and grow and do so with a little bit of magic, a sprinkle of grit, a bundle of collaboration and a load of hard work to make all our channels deliver.

About the role

Have you ever been chased around the internet by a pair of shoes you clicked on by accident? Or clicked on a search listing only to find a dead end? Do you ever wonder how it’s done or think you could do better?

We are looking for an ambitious, driven, and curious thinker to join our team to support the delivery of our most valuable channels

A key purpose of the role is to manage the day to day running of the Paid Search channel and assist with Paid Search planning and strategy by managing calendars and liaising with multiple stakeholders across the business, including UX (User Experience), Content, Product, Marketing, Brand and Commerce. And ultimately supporting the team to deliver success within the channel. And the fun doesn’t stop there, there will be other opportunities to get stuck into and work across other digital channels, and exciting new projects around the business.

Sounds exciting, right?

Key Responsibilities

• Supporting the delivery of BAU (business as usual) and campaign activity across Paid Media marketing channels
• Managing our partner agency to deliver the best outcomes for giffgaff
• Reporting on, and analysing Paid Search activity and identifying trends, insights, and opportunities
• Liaising with key stakeholder to ensure the Paid Media strategy is aligned and delivered on time
• Support launching and testing new opportunities to better help giffgaff reach new audiences
• Maximise the opportunities of Paid Media to ensure giffgaff is at the forefront of innovation within the industry

What We Need from You:

Essential Skills:

• A thirst to learn and open to challenge
• Heaps of common sense
• A curiosity to question and think: how can we do this better?”
• An Interest in digital marketing with suggestions of how we can reach new audiences or test new channels
• Creative thinking and problem solving
• The courage to challenge and give open and honest feedback
• An eagerness to learn, research and use your initiative
• Ability to prioritise tasks whilst working to tight deadlines
• Outstanding organisational skills and impeccable attention to detail
• If you’ve got all (or even a few) of the skills above and think “that’s me” or are interested to learn more, we’d love to hear from you.

Who we are :

giffgaff is a little different to your ‘normal’ telecoms company. We’re a mobile brand owned by Virgin Media O2 but run by our members (what we call our valued customers) and we’ve been awarded Uswitch Network of year for 6 years out of 7! Sound interesting so far? There’s more.

The word giffgaff is an ancient Scottish word for “mutual giving”. Since we were founded upon the principle of putting community first, it’s always been our aim to do right by the planet and the people that live on it.

We started wanting to change the mobile industry, and we did - offering value, flexibility and mutuality - but we aren’t done yet. As we’ve grown over the years, we’ve grown our vision too.

We believe it’s our responsibility to make sure that:

• Keeping people connected doesn’t damage the planet
• Everyone can be connected, so everyone gets the same opportunities
• The connections we make online improve our lives

Our business model is unique. We take a highly collaborative approach to any decision we make - working with our members (who are rewarded for helping) across all areas of the business. Our vibrant community, online platform and immense value proposition are key to our success. We’re both proud and humbled to say that over the past few years our member base has grown, but our job is far from done. We’re always looking to acquire new members - but to do that we need the best people to help and that’s why we’re hiring!

Our commitment to equity, diversity and inclusion :

At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.

As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.

If this sounds like you, we’d love to hear from you.