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Customer Service Representative Sheffield, England

nVent

Full Time Sheffield, England 37289 - 39622 GBP ANNUAL Today

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

Realize a great customer experience by assuring we deliver the customer in time what he has ordered and by keeping him timely informed with accurate information about the status of his orders and related queries and requests.

In this position, you will get to:

Receive and answer customer calls/queries related to customer orders;
Receive and review customer orders;
Process Product orders via ERP system;
Quotation management. Prepare quotes on request from customer and sales team;
Coordinate shipment with logistics department;
Be a single point of customer contact related to customer orders;
Issue credits/debits to customers;
Support finance in resolving payment disputes;
Effective backlog management;
Log/Report/Resolve customer complaints.
Work alongside External Sales representatives in supporting role.
Provide 1st line support to distribution partners

YOU HAVE:

Academic background:
- Hold a Bachelor or Master Degree
Previous experience in or with:
- Experience in a similar job position, preferably but not mandatory in a technical sales-oriented environment.
Skills/Abilities:
- IT skills: Excellent knowledge of MS Office and Internet;
- Languages: Excellent communication skills in English language
- Strong interest in order management systems (preferred);
- Organizing: ability to orchestrate multiple activities at once using resources effectively and efficiently;
- Customer Focus: act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in meeting the customer project needs; be a problem solver;
- Order management: understand how to separate and combine tasks into efficient

work flow; good at maintaining the total picture of a product order;

Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization.
A Proactive approach to getting the job done.
High levels of resilience and attention to detail.

WE HAVE:

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
- We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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